UX Designer II

UX Designer II Through its administration of the $10 billion Universal Service Fund (USF) programs on behalf of the FCC, USAC works to promote the availability of quality services at just, reasonable and affordable rates and to increase access to advanced telecommunications services throughout the nation. Specifically, the USF programs provide funding for the expansion of telecommunications and broadband access to rural communities and health care facilities, schools and libraries across the country, and low income households. Through program administration, auditing, and outreach, USAC works with contributors, service providers, and program beneficiaries to achieve the program goals articulated by the FCC for each of these programs. The FCC has reformed the USF to support further investment in and access to evolving broadband infrastructure, making the programs a primary vehicle to support this critical national priority. USAC, as the administrator of the USF, plays a critical role in supporting the ambitious vision to ensure that all citizens in the United States have access to high-speed broadband. The organization has approximately 500 employees with an operating budget of more than $200 million. USAC works in close partnership with the FCC and other federal and state partners to support the achievement of the USF program goals. USAC administers the USF programs-High Cost, Lifeline, Rural Health Care, and Schools and Libraries. USAC strives to provide efficient, responsible stewardship of the programs, a key national asset in making important telecommunications and Internet services available to consumers, health care providers, schools, and libraries throughout the United States. The program divisions are supported by additional USAC personnel in Finance, General Counsel, Information Systems, Internal Audit, the Enterprise Program Management Office and Human Resources. Consistent with FCC rules, USAC does not make policy for or interpret unclear provisions of statutes or the FCC's rules. Universal service is paid for by contributions from telecommunications carriers, including wireline and wireless companies, and interconnected Voice over Internet Protocol providers, including cable companies that provide voice service, based on an assessment of their interstate and international end- user revenues. These contributions are most typically passed through to consumers through a universal service fee line item on their telephone bills. Additional information on USF programs can be found at: https://www.usac.org/about/ USAC offers a comprehensive benefits package, ongoing professional development opportunities, including vacation and sick leave. To apply, please submit a cover letter and resume, click the "Apply For This Job Online" button. USAC employees are passionate about our mission. Our work contributes to the success of all Americans. We've worked together to build a culture that is collaborative, ambitious, outcome-oriented, and feedback-focused. As USAC continues to support universal service impacting health care providers, educators, and consumers, it is critical now more than ever that we hire people equally passionate and committed to helping fulfill our mission. We are currently seeking an experienced, dynamic and collaborative professional to serve as a UX Designer II within our Information Technology team. Reporting to the Associate Manager of UX Design you will: The UX Designer II will work on a variety of digital experiences, from front-end design updates to complex, data-driven dashboards, in addition to being responsible for creating and leading content for all internal and external channels. This is an outstanding career opportunity for an individual interested in a genuine professional challenge in support of a public-spirited mission. Working in a creative and fast-paced environment, the UX Designer II will be responsible for building a two-way communication with USAC's stakeholders. Among others, your responsibilities will include the following: Create user experience solutions across a variety of projects and digital products. Lead the development of presentation materials and distill complex information into focused and impactful presentations. Collaborate closely with stakeholders to define requirements, create content, and review deliverables that reinforces strong relationships. Create and edit content that supports the brand and business objectives, including emails, websites, presentations, infographics and program applications. Work proactively to encourage designers and other team members on content strategy - advise teams on when and where to message, in addition to how to message. Partner with internal stakeholders from project inception to go-live launch date, and experiment with different approaches to create the best end-user experience. Copyedit and proofread according to brand and editorial standards. Provide input and revisions to USAC's editorial guidelines. Support agile development teams as the UX subject matter expert on projects and participate in and support a range of user testing and user research. Other specific duties as assigned. About You The successful candidate will excel at operating in a diverse and fluid environment, and will be crucial for the success of the IT Division. You have a Bachelor Degree and/or relevant technical training and certifications. You have Three (3) to Four (4) years of directly related experience. You have Three (3) years of demonstrated experience creating content for a variety of audiences, including consumers, B2B, non-profit, and government. You have hands-on experience designing and prototyping through a range of UX tools (like Axure, Figma, InVision, Adobe Photoshop). You have exceptional attention to details, ability to multi-task, problem solve, and work with little supervision. You have ability to present ideas to management and collogues in a persuasive manner. You have strong interpersonal skills and the ability to work in high-pressure situations. You have experience with Design and Prototyping software such as Figma, Adobe XD, Axure, Omnigraffle or equivalent. You have strong abilities in sketching, mocking up, and evaluating interaction design. You can demonstrate a sharp eye for detail and highly developed organizational skills, including the ability to prioritize tasks and meet deadlines with a quick turnaround. You have an excellent communication, presentation, and analytical skills including the ability to communicate complex, interactive design concepts clearly and persuasively. You have a working understanding of research strategies like creating personas, journey maps, and user scenarios. You have ability to conduct task analysis, contextual observations, user interviews, and surveys, and evaluate web analytics.