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Experience 3+ Years As part of the OCFO technology team, this position is responsible for providing support to internal and remote users by installing, configuring, and upgrading OCFO telecommunication products, including Avaya, CISCO, Aspect Unified Communication, Webex Audio\Video conferencing, VoiP, SIP, analog lines, eFax, and mobile devices.• Serve as the first point of contact for customers seeking Telecom related technical assistance over the phone or email• Managing Helpdesk Tickets of Telecom related issues using Zen desk.• Configuring new hires user profiles for Voicemail and Display name change on desk phones in timely manner • Update Equipment Inventory documentation of the telephony infrastructure and Voice network infrastructure.• Perform technology refreshes, mobile devices iOS update in accordance with OCTO AirWatch policy • Continually update and enhance your basic skills in hardware, software and systems through your own efforts and client training.• Performs all duties in accordance with OCFO policies and procedures• Maintain inventories of all OCFO Telecom assets using the FCMS inventory and Verizon Portal to secure assets• Participate in the development of the documentation of Telecom infrastructure and practices by providing written and/or verbal communications to effectively maintain a resource of standard practices.• Participate in meetings as required and directed to insure clear communication within IT Operations.Troubleshoot mobile devices, Familiar with AirWatch (Workspace One application), Call Center Experience, Strong asset management skill, Troubleshoot softphone configuration, Manage mobile device by updating iOS and monitoring compliance, Troubleshoot data \ voice port. -CONTRACT JOB DESCRIPTIONResponsibilities:1. Provides technical direction and engineering knowledge for communications activities including planning, designing, developing, testing, installing, and maintaining large communications networks.2. Ensures that adequate and appropriate planning is provided to direct building architects and planners in building communications spaces and media pathways meet industry standards.3. Develops, operates, and maintains voice, wireless, video, and data communications systems.4. Provides complex engineering or analytical tasks and activities associated with one or more technical areas within the communications function.Minimum Education/Certification Requirements:Bachelor’s degree in IT or related field or equivalent experience
- ID: #22448591
- State: District of Columbia Washington 00000 Washington USA
- City: Washington
- Salary: Up to $40
- Job type: Contract
- Showed: 2021-11-09
- Deadline: 2022-01-07
- Category: Architect/engineer/CAD