841765-Commerce-OPS DISTRIDUTED COMP. SYSTEMS SPECIALIST - 40099895

841765-Commerce-OPS DISTRIDUTED COMP. SYSTEMS SPECIALIST - 40099895 Date: Nov 20, 2024 The State Personnel System is an E-Verify employer. For more information click on our E-Verify Website (http://www.dms.myflorida.com/workforceoperations/humanresourcemanagement/forjobapplicants/everify) .Requisition No: 841765 Agency: CommerceWorking Title: 841765-Commerce-OPS DISTRIDUTED COMP. SYSTEMS SPECIALIST - 40099895Pay Plan: TempPosition Number: 40099895 Salary: $20.00 per Hour Posting Closing Date: 12/04/2024 Total Compensation Estimator Tool (https://compcalculator.myflorida.com/) Our Organization and Mission: FloridaCommerce works across the state to support Florida’s economy, robust and talented workforce, and our local communities. We are dedicated to making a stronger and more resilient Florida, so our businesses, communities, and workforce are better prepared to withstand future economic slowdowns and natural disasters. FloridaCommerce is an Equal Opportunity Employer/Program. Auxiliary aids and services are available upon request to individuals with disabilities. (TTY/TDD 1-800-955-8771 or the Florida Relay Service – 711.) Let our mission become yours. To find out more about us, click on the link: http://www.floridajobs.org/ The Work You Will Do: This is a full-time, 40 hours per week, Other Personal Services (OPS) Distributed Computer Systems Specialist position. This position is a member of the Service Desk team and provides support for users and computer systems both in-person and remotely, to include but not limited to: FloridaCommerce systems, Network/Communication, Software, Hardware (i.e.: desktop computers, printers, peripherals), and Mobile Devices. The incumbent in this position will work on special projects and also provide customer support services, and other duties as required. The Difference You Will Make: FloridaCommerce is a fast-paced work environment in which critical thinking and commitment to serving the citizens of Florida is vital to the Agency’s vision. As a member of the Division of Information Technology, you will help to support the Agency goals through providing affordable, reliable, effective, and secure technology services. How You Will Grow: FloridaCommerce encourages its employees to constantly innovate and seek efficiencies. Trainings are made available throughout the year and on request with the Office of Training and Development within the Bureau of Human Resource Management. In accordance with our Vision and Mission, the employee:

Furthers Florida’s economic vision by providing support that enhances the economy and develops, safe, and healthy communities.

Meets customer/client expectations with an emphasis on responsiveness, quality, quantity, and timeliness of work.

Provides information clearly, accurately, and succinctly; and exhibits good listening skills.

Works collaboratively to optimize the effectiveness of FloridaCommerce’s available resources and tools.

Uses knowledge acquired through education, training, or experience to complete tasks.

These expectations are for all our employees. We believe in supporting and encouraging you as you take on important and often complex projects while offering you the opportunity to gain valuable experience.

Where You Will Work: Tallahassee, FL

Tallahassee is Florida’s Capital City and continues to grow by attracting development and new businesses. T allahassee is a mid- sized city in the heart of Florida’s Big Bend. FloridaCommerce’s main office is in Downtown Tallahassee, the political epicenter that draws in visitors each year to visit the state’s Capitol. Each spring, the legislative session opens, and people pour in to see the Florida Legislature perform business and approve the state’s annual budget. Being in Tallahassee will guarantee you a unique experience, professional growth, entertainment, and culture. Tallahassee is:

Known for its beautiful parks, rolling hills and oak trees, canopied roads, hotels, dining, museums, arts, music, and natural resources ( https://talgov.com/ )

Home to major college campuses, Florida State University (FSU), Florida A & M University (FAMU) and Tallahassee Community College (TCC).

Approximately 22 miles from the nearest beach ( https://choosetallahassee.com/beaches-near-tallahassee/ )

Within a state having no state income tax for residents of Florida

WORKING FOR THE STATE OF FLORIDA IS MORE THAN A PAYCHECK

The Benefits of Working for the State of Florida as an OPS Employee:

Working for the State of Florida is more than a paycheck. As an OPS employee, the benefits below are available:

State of Florida 401(a) FICA Alternative Plan (mandatory)

Participation in state group insurance (upon meeting eligibility requirements. Consult with People First and/or the serving HR office)

Workers’ Compensation (mandatory, if needed)

Reemployment Assistance (Unemployment Compensation) (mandatory, if needed)

Deferred Compensation (voluntary)

Employee Assistance Program (voluntary)

For a more complete list of OPS benefits, including monthly costs, visit www.mybenefits.myflorida.com.

State Group Insurance coverage options+

(health, life, dental, vision, and other supplemental option)

Ongoing comprehensive training provided

Career Growth

Highly skilled, professional environment

We care about the success of our employees.

We are always improving our technology, our tools, our customer’s experiences, and ourselves.

A rewarding experience for reliable, compassionate, and professional employees.

Pay:

$20 per hour

Your Specific Responsibilities:

Analyzing and resolving software, hardware, telephone, and communication problems. Software includes, but is not limited to, Microsoft Office suite/365, CISCO Virtual Private Network, Adobe products, desktop operating systems, and mobile devices.

Assists with major projects, minor projects and assigned tasks as deemed necessary.

Assuming ownership of all contacts made by logging each into the department’s service ticket tracking system, resolving assigned issues, and monitoring system for completion of issues.

Accepting user calls by being logged into the Genesys Cloud software during work hours unless on the floor assisting users.

Timely resolution or forwarding of problem calls/tickets to appropriate area for resolution while maintaining ownership.

Installing and maintaining computer systems for use by end users including the hardware, software, peripheral equipment, and communications components.

Testing and monitoring software, hardware, and peripheral equipment to evaluate use, compatibility, effectiveness, and adequacy of product for user.

Assists in maintaining operational procedures, processes, and other technical documentation.

Perform other duties as required.

Required Knowledge, Skills, and Abilities:

Proficient in administration of Windows (Windows 10, Windows 11) operating system platforms.

Knowledge and experience in the administration, maintenance, and analysis of PC/laptop hardware.

Knowledge and experience with Enterprise service ticket systems and tracking user problems.

Knowledge and experience with Microsoft Teams.

Knowledge and experience working in a Help Desk environment.

Knowledge and experience with Active Directory [AD], AD user accounts, and AD group policies.

Knowledge and experience supporting users through remote access software or clients.

Ability to work independently and as a team member.

Ability to utilize problem-solving techniques.

Ability to comprehend, develop, and interpret technical documentation.

Ability to communicate effectively.

Strong organizational skills are necessary.

Ability to understand and comply with laws, rules, regulations, policies and procedures.

Qualifications:

As a condition of pre-employment eligibility, a Level 2 security background screening is required, which consists of fingerprinting and a check of local, state, and national law enforcement records.

Minimum:

Must be available for on-call and overtime as required.

Must be available for emergency situations. (e.g. hurricanes)

Must be able to lift at least 30 lbs.

Must live in the Tallahassee Area.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.Location: TALLAHASSEE, FL, US, 32399 Nearest Major Market:Tallahassee