Vacancy expired!
Job DescriptionJoin a company that is growing and make your career count!
As an Activations Agent will provide outstanding sales and customer service skills to customers to enhance guest experience, maximize package usage and increase new owner growth.
ADDITIONAL RESPONSIBILITIES INCLUDE:- Call package holders to book travel dates, verify details, answer questions and follow up as needed.
- Meet performance standards for department metrics.
- Sales skills required for the reselling and saving of packages.
- Collecting of additional monies and fees associated with package
- Maintain a positive attitude when interacting with Hilton Grand Vacation customers, coworkers, and managers.
- Able to excel in a fast pace and loud environment.
- Efficient in using multiple computer systems.
- Ensure the privacy and security of confidential information about our guest and company.
- Keeping accurate log of reservations on a spreadsheet.
- Transfer guests to our different Transfer Partners.
QualificationsDo you have excepitional customer service skills? Do you have experience with guest on the phone? If you have that type of experince as well as the below requirements, you might be a perfect fit for this position!
What are we looking for?
REQUIRED QUALIFICATIONS:- High School/GED
- Must be able to work a variable schedule, including evenings and weekends, based on call center needs.
- Timeshare/hospitality background preferred.
- Strong sense of customer service with enthusiastic, energetic, and professional behavior.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.