Allstate Insurance Doral CSR-4-40 Bilingual Spanish/English

POSITION SUMMARY

We are looking for professional candidates with an extreme attention to detail and a desire to help people. The perfect candidate will be insurance experienced, Property and Casualty Licensed and have Allstate prior service is a plus. This position is in a auto and property customer service role, which means we need candidates with phenomenal communication skills, both verbal and written.

PRINCIPAL RESPONSIBILITIES

Ability to handle large volume of calls daily (inbound and outbound)

Handle Endorsements

Semi-Annual Policy Review Appointments

Cross-Sell Opportunities

Manage accounts by tracking and following up frequently

Input all information into proprietary software system

Able to work effectively within assigned team and other teams in the department

Conduct job function in a manner that promotes a high level of customer service to both internal and external customers

Supports the company's core values and basic principles

Perform other job-related duties and responsibilities as assigned

REQUIREMENTS

Property and Casualty License 4-40 or 2-20

Position must handle detail-oriented work and high organizational skills

Must know Citizens Property & Casualty System

Ability to multi-task and adapt as issues arise

Ability to independently prioritize workload

Complete Understanding of Word, Excel, Outlook

Excellent verbal and written skills

Team player with a positive attitude

Pay is commensurate with experience

Health Insurance Coverage is 50% paid by employer for employee only (upon completing probation period)

SIMPLE IRA; Open to all full-time employees with 3% maximum employer matching contribution.

10 PTO days; Paid personal time-off is earned for full time employees after initial 12 months of employment.

3 Sick Days earned after probation period of 90 days