Vacancy expired!
Our client, a leading global financial services company, has approximately 200 million customer accounts and does business in more than 140 countries. They provide consumers, corporations, governments and institutions with financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management.
Description:This position is primarily responsible for supporting day-to-day activities related to monitoring the governance and implementations of change and configuration management activity for major / minor releases and infrastructure modifications across all GFT application development community. These include but are not limited to ensuring control check points are enforced and monitored to minimize any risk of unauthorized changes in controlled information system environments for GFT applications and oversight for all GFT Configuration Management Data Base (CMDB) activities in the ServiceNow tool. This role will also be heavily involved in validating and documenting details of these responsibilities as part of the SaaS implementation for ServiceNow 3.0.Production Control – Application Support & Technical Specialist for Change and Configuration Management:Job Title: GPA Production Control Lead - Applications Support Tech Lead Analyst T&M• Support the management of the process which reviews, approves, monitors, and reports on changes/releases across all GFT application controlled (UAT/QA, COB and/or Prod) environments.• Review integration points between SaaS implementation team, application development and production control with a focus on identifying the introduction of any gaps in the controls• Identify process recommendations to support continuous service improvements with opportunities for the reduction of manual touch points via automation. Capture those resulting from SaaS implementation.• Support Management Operational Reporting (MOR) monthly metrics, recognizing the importance of trending and the impact to incident volume resulting from major releases.• Support the review of Management Control Assessment (MCA) breaches and review repeat escalations for process improvement optimizations and/or opportunities for automation across various business and technical processes, and alignment with SaaS implementation.• Administer and maintain audit documentation for Change Management and Configuration Management Data Base (CMDB) monitoring in support of GFT applications and foundational ServiceNow data in SaaS.• Coordinate and work on multiple projects simultaneously while effectively managing multiple independent tasks to meet deadlines.• Establish an understanding of the GFT CSDM and the impact to established policy and procedures related to management of Change, Major/Standard Incident, Problem, Request and Procurement.Qualifications:- Minimum 5 years professional experience with at least 3 years in a technical role.- Practical problem solving and strategic thinking skills and data analysis.- Demonstrated leadership and relationship building skills with a service oriented attitude.- Ability to work in a fast-paced environment, adjusting quickly to changes and re-prioritization.- Proficient using basic technical tools and systems. Highly proficient in MS PowerPoint and Excel (including Pivot tables and macros).- Clear, concise written and verbal communication skills to exchange complex information, especially where explaining technical items to non-technical/junior employees.- Ability to define, create and improve procedures to ensure consistency and adherence to all necessary corporate information technology policies.Education Level: Bachelor's Degree or equivalent experience.168447Please see our complete list of jobs at:www.rmscorp.com- ID: #49466789
- State: Florida Tampa bay area 33610 Tampa bay area USA
- City: Tampa bay area
- Salary: Depends on Experience
- Job type: Contract
- Showed: 2023-03-14
- Deadline: 2023-05-12
- Category: Et cetera