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The Customer Outcomes Associate Technical Consultant is responsible for configuring ServiceNow Platform (IT Workflow, Customer Workflow, Employee Workflow, and Platform) based on leading practices to provide a solution that achieves customer outcomes. The Associate Technical Consultant is the functional and technical expert in customer engagements.The role is to help customers unlock business value and accelerate the adoption of the ServiceNow products they have purchased. You will learn ServiceNow best practices, innovations, and capabilities to help customers achieve their goals.The ideal candidate is interested in ServiceNow development and wants to help our client base with their digital transformation capabilities.Deliver one or more offerings from our portfolio of Customer Success Programs to our customers remotelyAssist in preparing all client-facing and internal deliverables that are technology-relatedAssist with identification of process improvement opportunitiesEngage with customers’ requests in our Impact Digital Experience portalLearn and demonstrate the product, both standard and tailored to customer needsResponsible for understanding business and technical problems addressed by the Customer Success Program evolving products and business needs (security, upgrades, etc.)Develop and maintain strong working relationships with Customer Success Programs staff and Customer Outcomes membersAssist with the development of new offerings for our portfolio and GTM efforts