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- Create, manage, and support all administrative functions associated with the Atlassian product suite
- Manage all critical aspects of Atlassian tooling including but not limited to workflows, screen schemes, automations, JQL, reporting, permissions, notifications, custom fields, marketplace add-ons, and integrations
- Support all teams across the organization that use our Jira instance to manage their work
- Support and resolve issues as they arise with Jira Projects and Confluence Spaces
- Work closely with internal teams to understand their business challenges to build solutions that meet their unique needs
- Gather requirements for business processes and determine ways to optimize and improve Jira/Confluence setup and workflows, as well as identify where functionality needs to improve to meet user requests
- Serve as subject matter expert for Atlassian products
- Research Atlassian products including their upcoming features/releases which can be used for continuous improvements
- Evaluate and recommend new plugins/applications to enhance Jira and Confluence functionality
- Install, manage, and administer Jira and Confluence plugins/applications
- Understand system architecture of upstream and downstream impacts when implementing solutions
- Investigate and perform advanced troubleshooting for reported issues in Atlassian products. Manage escalations with Atlassian support or third-party support, as required
- Create and maintain documentation on Atlassian product configurations, automations, and processes to facilitate change management and training for internal teams
- Work closely with internal teams to understand their business challenges to build solutions that meet their unique needs
- Work closely with the Operation Engineering team on maintenance, troubleshooting, and upgrades
- Work with Product Manager to document and publish user guides (training material) and best practices
- Conduct end-user training on Jira and Confluence regarding how to use the tools, new functionality, etc.
- Refine current Jira processes to be more streamlined and uniform for teams
- Execute Production deployments during non-business hours
- Must have customer service driven mindset with strong relationship building skills
- In depth experience of Jira Administration
- 4 or more years of relevant job experience in a large (10,000+ users) Atlassian server environment (not Atlassian cloud, but server or data center versions)
- Proficient in Confluence space administration
- Deep expertise in Jira workflow administration and JQL skills
- Jira Advanced Roadmap experience is a plus
- Process governance experience or strong automation workflow knowledge
- Working knowledge and coding/scripting experience using Python or Groovy
- Experience with REST API and JSON
- Proven track record with Atlassian plugin installations and upgrades
- Hands-on experience supporting Atlassian tools in on-prem or AWS environments
- Experience with Agile methodology lifecycle
- Excellent time management and prioritization skills
- Ability to work in a collaborative, team environment
- Strong analytical and problem-solving skills
- Proficient in both verbal and written communication in English and attention to detail
- Strong interpersonal skills to communicate with stakeholders
- One or more Atlassian certifications is a plus
- Experience with Grafana, Splunk and other monitoring and reporting tools
- Experience using and managing common add-ons such as Automation for Jira, Advanced Roadmaps, Script Runner, and the Bob Swift suite.
- ONLY hiring candidates who reside in Florida
- Candidate MUST be available to work West Coast hours (11am – 8pm ET / 8am – 5pm PT)Team needs west coast support
- ID: #49295888
- State: Florida Floridacity 33034 Floridacity USA
- City: Floridacity
- Salary: Depends on Experience
- Job type: Contract
- Showed: 2023-02-19
- Deadline: 2023-04-11
- Category: Et cetera