Bilingual (English/Spanish) Client Support Representative/Front Office Coordinator

This is a fully on-site position Monday - Friday at our office in Miami Lakes, FL

Role OverviewThe Client Support Representative plays a critical role in delivering an exceptional client experience by serving as the first point of contact for clients, vendors, and visitors both in person and over the phone. This position is responsible for ensuring professional, responsive, and welcoming interactions while supporting front office operations, call management, client communication, and administrative functions.The Client Support Representative serves as a key resource for clients and internal team members by managing incoming communications, maintaining accurate documentation, coordinating visitor experiences, and ensuring efficient front desk operations. This role requires strong customer service skills, professionalism, attention to detail, and the ability to multitask in a fast-paced environment.The ideal candidate is client-focused, outgoing, highly organized, and comfortable managing a high volume of calls, visitors, and administrative responsibilities while maintaining exceptional service standards and professionalism. Key ResponsibilitiesClient Experience & Front Desk OperationsServe as the first point of contact for clients, vendors, and visitors entering the officeGreet clients and visitors in a professional, welcoming, and courteous mannerEnsure clients feel comfortable, informed, and supported during their visitMaintain a positive and professional office environment that reflects the firm's service standardsConduct client feedback and exit interactions as assigned to support continuous service improvementMaintain accurate visitor logs and document client and vendor interactions within the case management systemCall Management & Client CommunicationAnswer, screen, and route incoming calls through a multi-line phone systemManage a high volume of incoming calls while maintaining professionalism and responsivenessProvide callers with accurate information and direct inquiries to the appropriate department or team memberRespond to client inquiries and service-related concerns in a timely and professional mannerAssist with resolving client concerns and escalating matters when appropriateMaintain accurate documentation of phone calls, messages, and client communications within the case management systemAdministrative Support & Office CoordinationUpload and process incoming documents, faxes, returned mail, and other correspondence within the case management systemReceive and distribute deliveries, mail, and packages to the appropriate team membersAssist with administrative and clerical tasks including copying, scanning, filing, faxing, and document organizationSupport conference room scheduling and office coordination needs as assignedMaintain accurate records and ensure administrative tasks are completed in a timely mannerOffice Presentation & HospitalityMaintain organization and cleanliness of the reception area, lobby, conference rooms, and common areasEnsure beverage stations and hospitality areas remain stocked and presentableAssist with providing refreshments and hospitality services for clients, vendors, and visitorsMonitor office supplies and notify management of restocking needsSupport the overall presentation and professionalism of the office environment Work EnvironmentFast-paced, client-service focused personal injury law firm environmentCollaborative team setting with strong accountability and communication expectationsRequires the ability to multitask, prioritize responsibilities, and manage a high volume of calls and visitor interactionsFront-facing role requiring professionalism, responsiveness, organization, and attention to detailRequires consistent interaction with clients, vendors, visitors, and internal team members