Bilingual Mortgage Customer Service Representative

Our customer, a leading national mortgage lender and servicer, is looking to add a Mortgage Support Specialist to their Tampa, FL team. MUST BE BILINUGAL ENLGISH AND SPANISH THIS IS A FULLY ONSITE POSITION$22 an hourDescription:This individual will work on the Customer Service team and will serve as the main point of contact for borrower throughout lending process:

Handle roughly 80 loans in the pipeline at any given time

Candidate will also field any "rollover" calls that are in others' queues, if the primary contact is unable to grab the call

Take any inbound calls from current borrowers to discuss loan status or answer any questions they have. Calls will get routed to assigned associate, and then cascaded to someone with same skill level if POC unavailable.

Make time set outbound calls to customers to update then on current status of the loan or give them future expectations of what they might need to gather to keep loan moving. Those calls are roughly every 7 days.

Make systematic outbound calls to update a status change in the loan and let borrower know the next step their file is moving too.

After every call there will be an email sent to the borrower to verify and confirm conversation and any potential next steps

Document call in client contact system for internal reference purposes

Schedule closing times with borrower and can send out closing disclosures

Skills & Qualifications:

Must be a team player with strong attention to detail and able to work independently

Proven track record at delivering timely and accurate information in a fast-paced environment

Excellent critical thinking, problem solving, mathematical skills and sound judgment

Effective time management skills to deliver work on time

Capable communicator, written and oral

Demonstrated proficiency with computers and mainstream computer applications (Microsoft, Google, etc.)

Financial Services and, if possible, mortgage industry experience preferred

General understanding of applicable Federal, State and Local regulations

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.