Description We are opening a position for a Customer Service Representative in the healthcare sector, located in Boca Raton, Florida. This role offers a contract to hire employment opportunity in a hospital and social assistance setting. The ideal candidate will be detail-oriented and equipped with strong communication skills with a focus on customer service.Responsibilities: Handle mid-volume inbound calls from customers with efficiency and professionalism. Take customer orders and complete sales transactions, ensuring customer satisfaction. Utilize strong selling skills to qualify customers, overcome objections, and close deals. Maintain and monitor customer accounts, taking appropriate action when necessary. Ensure accurate and efficient data entry related to customer credit applications and records. Schedule and confirm appointments, coordinating as necessary. Resolve customer inquiries in a timely and effective manner, providing high-quality support. Requirements Bilingual Spanish required Proven experience in a customer service role, preferably in the healthcare, hospitals, or social assistance industry Proficiency in data entry and related software Strong communication and interpersonal skills Ability to handle multiple tasks and prioritize effectively High level of empathy and understanding towards patients' needs Demonstrated problem-solving skills and ability to handle stressful situations Knowledge about healthcare policies, procedures, and regulations Ability to handle confidential information with discretion Proficiency in using customer relationship management (CRM) software Excellent organizational skills and attention to detail Availability to work in different shifts, including weekends and holidays, as required.Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .
Full-time