About this role:Wells Fargo is seeking a Senior Branch Network Management Trainee (SAFE) for National Branch Network as part of the Consumer, Small and Business Banking division. This is an interim position until the trainee has received certification of program completion and been placed into a branch. Successful completion of the Branch Manager Readiness program is a pre-requisite to transition into an Associate Branch Manager (ABM) or Branch Manager (BM) role. Employees who are not currently in an ABM or BM role at the time of hire will participate in the Branch Manager Readiness program.Our Branch Managers are responsible for leading, managing and developing a diverse team of direct and indirect reports, creating a culture that fosters engagement and generates commitment and accountability to business outcomes. Successful Branch Managers are able to lead a highly defined customer engagement process, coaching to specific behaviors that lead to an enhanced customer experience and drive growth in the business, while also driving accountability for operational excellence. This involves executing policies and procedures in alignment with applicable regulations, as well as audit and escalation procedures, and managing the allocation of people and financial resources for the branch.In this role, you will:
Actively engage in all training, group experience and interactive learning activities to build skill, knowledge, and a deeper understanding of role expectations in order to successfully transition into branch manager role
Execute on learnings and commitments from formal and informal training, time spent with mentors, coaching conversations, and development activities
Complete program readiness activities and seek and apply feedback on performance
Develop expertise and skill in tools, resources, products, and processes to include learning and executing on the behavior framework
Partner with branch leaders, business partners, and mentors in providing an exceptional customer experience, focused on service, advice, and guidance; identify opportunities for making banking easier for customers through education and demonstration of available digital options to support adoption and customer convenience
Support a highly defined customer engagement process, observing and supporting coaching to specific behaviors that lead to an enhanced customer experience and drive growth in the business
Demonstrate accountability for operational excellence and execute policies and procedures in alignment with applicable regulations, as well as audit and escalation procedures
Provide support in creating a culture that fosters engagement and accountability, generates commitment, and motivates teams to achieve business outcomes
Resolve low to moderately complex issues regarding the customer and employee experience, risk, and growth of the team and the business to meet Branch Network business objectives, and development organizational knowledge
This SAFE position has customer contact and job duties which may include the offering/negotiating of terms and/or taking an application for a dwelling secured transaction. As such, this position requires compliance with the S.A.F.E. Mortgage Licensing Act of 2008 and all related regulations. Ongoing employment is contingent upon meeting all such requirements, including acceptable background investigation results. Individuals in a SAFE position also must meet the Loan Originator requirements under Regulation Z (LO) outlined in the job expectations below
Required Qualifications:
4+ years of banking, financial services, or Branch Network experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
2+ years of leadership experience
Desired Qualifications:
Management experience including hiring, coaching, and developing direct reports
Ability to build and inspire a team where adaptability, collaboration, and accountability to performance are critical to success
Ability to analyze performance, understand strengths and opportunities, and execute a plan that empowers employees to achieve business objectives
Exercise independent judgement and critical thinking skills to manage time, prioritize, and delegate tasks in a complex, fast-paced environment
Experience and knowledge in coaching across customer segments, including affluent, high net worth, and small business
Experience building and maintaining effective relationships with customers, internal partners and within the community
Extensive experience in asking questions and identifying complex financial needs in order to provide relevant options to customers
Ability to lead a team to influence, educate, and connect customers to technology and share the value of digital banking
Knowledge and understanding of banking industry laws and regulations, compliance controls, risk management and loss prevention
Ability to interact with integrity and professionalism with customers and employees
Relevant military experience including working with military protocol and instructions, enlisted evaluations, officer/leadership reporting, or military experience working in personnel benefits management, processing military personnel orders or transitions, wartime readiness operations, human resources or military recruiting
Job Expectations:
Ability to work weekends and holidays as needed or scheduled
This position requires SAFE registration at the time of employment. Wells Fargo will initiate the SAFE registration process immediately after your employment start date. The Nationwide Mortgage Licensing System (NMLS) website ( http://fedregistry.nationwidelicensingsystem.org)provides the MU4R questions and registration required for employment in this position. Individuals in Loan Originator (LO) positions must meet the Consumer Financial Protection Bureau qualification requirements and comply with related Wells Fargo policies. The LO qualification requirements include meeting applicable financial responsibility, character, general financial fitness and criminal background standards. A current credit report will be used to assess your financial responsibility and credit fitness, however, a credit score is not included as part of the evaluation. Successful candidates must also meet ongoing regulatory requirements including additional screening, if necessary
Job Posting Location:500 Beachland Blvd., VERO BEACH, Florida 329632001 58th Ave., VERO BEACH, Florida 329661524 US Hwy 1, SEBASTIAN, Florida 32958600 21st St., VERO BEACH, Florida 32960501 Orange Ave., FORT PIERCE, Florida 349501410 SW Saint Lucie West Blvd., PORT SAINT LUCIE, Florida 34986Posting End Date:7 May 2024Job posting may come down early due to volume of applicants.We Value DiversityAt Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.Applicants with DisabilitiesTo request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo .Drug and Alcohol PolicyWells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.Company: WELLS FARGO BANKReq Number: R-364571-4Updated: Sun Apr 28 00:00:00 UTC 2024Location: SEBASTIAN,Florida
Full-time