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- Performs thorough determination of user needs at system or process level.
- Creates process diagrams to document current and future business processes.
- Translates high-level business requirements into functional specifications.
- Facilitates communication between stakeholders and the Technology Solution Group from initial requirements gathering to final solution implementation.
- Coordinates with members of the Technology Solution Group to support internal/external web applications, mobile apps and custom SharePoint solutions; Technology Project Manager; Developers on translate requirements into user stories; UX Designer to collaborate on wireframe design; Systems Analyst to create/execute test plans.
- Assists with organizational change management related to technology solution implementation.
- Knowledge of the Software Development Life Cycle and the agile development methodology.
- Skilled at requirements elicitation, analysis and management.
- Skilled in interpreting and communicating technical information related to software development and data processing.
- Skilled at preparing test plans.
- Skilled in verbal and written communication as it relates to interpersonal, conflict resolution, and customer service.
- Ability to develop and maintain documentation in accordance with the Department’s standards.
- Ability to plan, organize, coordinate and prioritize work assignments.
- Ability to clearly convey information, in both written and verbal formats, to individuals or groups in a wide variety of settings (i.e., project team meetings, management presentations, etc.).
- Ability to receive and give constructive criticism and maintain effective work relationships with others.
- Ability to work effectively in a fast-paced, high volume, deadline-driven environment
- Ability to work both independently and as part of a team.
- Ability to work with minimal supervision.
- Ability to display professionalism in dealing with all levels of management and staff.
- Ability to exhibit creativity and resourcefulness at problem solving while collaborating and working effectively with others.
- Ability to adapt in response to new information, changing conditions, or unexpected obstacles