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- Lead development of technical requirements processes and documentation with Admin and Development team to recommend process improvements to better utilize systems and/or enhance existing business processes. Works closely with key Division / Dept. users to assess business problems and determine and implement information technology solutions. Document the requirements into robust personas and user stories for platform development.
- Serve as the Salesforce development analyst and understand the function of all Sales systems, integration and how they are used by Account Management and Transactional Sales end-users. Effectively communicate with end-users to understand and document business processes and technical requirements.
- Maintain project plans, perform business gap analysis, cost estimations/ tracking, requirements evaluations, perform solutions evaluations, producing deliverable documents, assistance in app/solution selection process and coordinate application systems implementations.
- Maintain and support Salesforce systems enhancement requirements based on operational and governance standards through the review, testing and implementation. Lead UAT, deployment and implementation with all functional teams. Observe information security policies in accessing, securing and protecting confidential and sensitive information. Monitors and audits access.
- Lead the development of documentation to ensure accurate and effective documentation of user requirements, business processes, SOPs, test cases and support in writing training materials
- Assist in development of Salesforce reports, analytics and dashboards to support and monitor selling activity and key performance metrics
- Participate in Salesforce training and new user on-boarding to increase product knowledge, understand technical skill gaps, recommend technical skill-based curriculum and support the training new users.
- Understands and actively participates in Environmental, Health & Safety responsibilities by following established UO policy, procedures, training and team member involvement activities.
- Performs other duties as assigned.
Works with internal business clients and external vendors. Ability to read, analyze, and action business and user requirements, Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Your talent, skills and experience will be rewarded with a competitive compensation package.
Universal is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at Universal Orlando via-email, the Internet or in any form and/or method without a valid written Statement of Work in place for this position from Universal Orlando HR/Recruitment will be deemed the sole property of Universal Orlando. No fee will be paid in the event the candidate is hired by Universal Orlando as a result of the referral or through other means.
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