Call Center Manager

10 Apr 2024

Vacancy expired!

The Call Center Manager will be responsible to lead and coach a team of managers and representatives in a fast-paced, dynamic call center environment. They will be overseeing the daily call center operations, focused on driving overall customer satisfaction.Responsibilities: Ensuring top- tier service within the team for sales, call performance, customer satisfaction, and conflict resolutions to provide exceptional customer service.  Provide training to maintain a highly motivated, oriented teamSchedule and monitor daily performance including, but not limited to checking metrics and observing customer interaction.Learn and comprehend phone software and capabilities to generate reports, monitor activity, and provide the best customer experience.Create and promote the cross-functional sales culture in the department; educate team members on autobody parts to service customer needs. Assist customers and team members with account inquiries, account maintenance, problem resolution, and escalations. Facilitate meetings with team members, provide performance feedback and recommend appropriate personnel actions.

  • ID: #49666237
  • State: Florida Opalocka 33054 Opalocka USA
  • City: Opalocka
  • Salary: USD TBD TBD
  • Job type: Full-time
  • Showed: 2023-04-10
  • Deadline: 2023-06-09
  • Category: Et cetera