Vacancy expired!
Final interview before submission will be conducted through MS Teams After our last call with the CSR managers and other vendors; the screening needs to be deeper. Hard questions need to be asked. We have to wait before making the final decision to submit and call the candidates back to make sure that they are responsive.Ask what they have been doing and why they are out of work. We need to listen to the responses and not just sound like we are reading a job description from a script and accept yes and no answers. WE NEED TO STAY AWAY FROM JUMPY CANDIDATES AND CANDIDATES THAT HAVE TOO MANY OBLIGATIONS OUTSIDE THE SCOPE OF WORK OR WILLINGNESS TO COMMIT. Attendance issues are a problem. We need to discuss this with potential candidates and give examples. You have to ask about future obligations as well. Do they know of any reason in the next few months why they would not be able to commit to this job?Provides complex analytics and reporting services, working to improve and automate Client Processing systems. Manages moderate to complex external client issues. Directly advises other organizational units/teams to ensure timely delivery of service, or resolution of issue. Meets with organizational units/teams to ensure problems and issues are being addressed appropriately and that they are resolved in a timely manner. Participates in product development, product enhancement, and system testing to ensure that products continue to accurately and efficiently process high value transactions. Solves complex problems based on an understanding and knowledge of the intricacies of the system. Integrates in-depth area knowledge with a solid understanding of industry standards and practices to provide solutions to internal and external clients. Provides support to lower level client processing roles. May be responsible for allocating and checking work of other team members. May be responsible for specific supervisory review, training and approval actions. Contributes to the achievement of related teams' objectives Bachelor's degree or the equivalent combination of education and experience is required.5-7 years of total work experience is preferred. Experience in brokerage processing is preferred. Applicable local/regional licenses or certifications as required by the business.Will this have the ability to be temp to perm? - This will have the ability to be temp to perm• How many years exp are you looking for?- 2+ Years• Is financial exp a must? Preferred but not necessary• Degree required/type?. No degree required• Will position be a remote start or on site? Yes will be remote start, depending on location maybe hybrid 2-3 times a weeko If remote- will there be an opportunity to be 100% remote for the duration of the assignment ? It depends how close you are to a site, could be hybrid where you would need to go to the office 2-3times a week• Will the candidate be required to provide their own equipment? No, we will provide the equipment• What are the top 3 skills that you’ll be looking for on a resume? Good Communication Skills, Computer Knowledge and Customer Service
- ID: #50014873
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State: Florida
Lakemary
32746
Lakemary
USA
- City: Lakemary
- Salary: $25+
- Job type: Contract
- Showed: 2023-05-28
- Deadline: 2023-07-08
- Category: Customer service