Account receivable charge offSnapshot
Hybrid Onsite Schedule : Required to be onsite 2 days per week/8 days per month (Set onsite day is Tuesday and other day is Flexible) -Option to be onsite permanently if they are onsite more than 3 days per week
Team/Training : Expect to be onsite for 3 weeks of Classroom led Training : Fixed M-F 7am-3:30am CST
Shift Schedules : M-F; 7am -3:30am through 9am-5:30pm CST They need to be open to start as early as 7am CST and no later than 9am CST- They will be assigned their fixed shift time during Training
Pay : $19/hr
Duties:Calling members that might be over 1 year+ of a charge off and trying to get them on the phone, once getting them on the phone negotiating them to payMore developed in negotiation/communication skillsMust be able to negotiate a member into paying off their account, they offer no payment arrangement, have to recoup the full loss amountThis is more of a SR role, but call center type roleMembers are not eligible for other products or services with having a charge off accountSome reporting they have to do in between calls as needed, review general ledger for discrepancies20 team member strong and handling all 12 million members (those who are overdrawn of course)—HIGH VOLUMEAdditional insight and responsibilities:Reason for volume: follow economic trends, as members are having struggles within early stage they see a volume increase in their department, much smaller group then Early StageField the inbound calls, currently receiving about 27-30k calls a month for 20 peopleHandling only 15-17k of those callsImmediate goal: get contractors in, help answer calls, and get payments set upTons of training, specialized trainingA lot of automation, but with high volume need to have someone comfortable working in excelPerformance:Combination of making calls and getting members to pay: most successful people take advantage of ALL callsA/R Charge Off is the %, someone makes 80 calls, but 60 payments set up vs. someone making 100 calls and getting 50 payments set up: ANY kind of payment helpsExperience/Skillset:Call center of some sort /or knowing the the call center type of volume IS A MUST HAVECustomer service is hugeSome sort of banking would be greatTenure is important/commitment/loyalty to a companyAny type of sales, previous collections would be great and overcoming the rebuttal and getting through difficult conversations with membersCollections or sales experience preferredTraining/First Day:Standard initial training and then branch off into their individual training class specific to their responsibilitiesSmaller group so their training cycle is every other month (currently working through this) 4-6 weeks of training, then go to 2-3 specialized in their areaHybrid—onsite 1 day a weekHours/Location:
A/R charge off: (M-F 7am-5:30pm CST) probably start 9-5:30 CST, then work their way up
mention potential of working Saturday but VERY rare, would rather prepare for the WORST
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Full-time