As a Remote Call Center Reservations Representative, you’ll handle inbound and outbound calls, assist owners with reservations and account inquiries, and ensure a 5-star experience with every interaction. Join us and build a rewarding career helping owners plan unforgettable vacations while receiving hands-on training onsite for your first 90 days, after which you’ll enjoy the flexibility to work remotely from home. If you love connecting with people, solving problems, and providing exceptional customer service, this is the role for you!
What you'll do as a Call Center Reservations Representative:Handle inbound and outbound calls from Westgate Resorts owners in a high-volume call center environmentDeliver exceptional customer service by resolving inquiries quickly and professionallyAssist owners with booking, canceling, and modifying reservationsExplain timeshare ownership benefits, account details, and vacation package optionsProcess external exchange requests and promote Vacation Guard Travel ProtectionMaintain accurate call documentation and meet performance goals for quality and efficiencyCollaborate with your team to enhance guest experience and sales performance