Cashier

Role Summary

Create a positive experience by providing excellent customer service to members and guests.Primary Responsibilities and TasksAcknowledges everyone who enters the facility.Provides outstanding customer service to members and guests.Obtains liability waiver for all non-members working out.Understands and processes all paperwork accurately and timely.Properly handles all customer questions, requests, concerns and complaints, both in person and on the telephone.Becomes adept with all club operations.Familiarizes self with all club history, philosophy and services.Familiarizes self with local competition, industry and nutritional products.Adheres to all company policies and club rules.Assists with daily cleaning responsibilities/maintenance of the club.Attends all meetings and training classes.Arrives to work properly dressed and prepared.Strives to increase education and job related skills.Performs cross-training to achieve overall company goals.Complies with all policies and guidelines set forth in Employee Manual.SalesRecognizes all interactions are sales opportunities, including in the pro-shop.Job performance is largely based on customer service, staff support, and sales transactions.Assists the fitness consultants and manager to achieve company goals.Promotes secondary sales with every interaction.Regularly promotes social events in and out of the club.All secondary sales transaction items must be scanned.Member RetentionExceeds member expectations in service, maintenance, cleanliness and value.Encourages and assists all members to maintain a regular exercise program.Strives to address members by name.Computer SystemEffectively uses computer system to enter all Guests and Members.Properly uses computer system to enter all transaction and/or payments.Properly uses Notes system to ensure consistency and thoroughness of paperwork.Maintains proper cash control, through proper handling as well as accurate and consistent verification.Responsible for controlling proper inventory and supplements in club.Refrains from manipulating any software and/or hardware.Checks e-mail throughout the day for updates.