Client Services Support I

Job Description: Pay range $28.00 W2 only

• Configure and support laptops and desktops for the internal offices
• Deploy Cisco IP phone handsets as required by the business. (Endpoint support only)
• Responsible for desktop/laptop imaging
• Clear understanding of Windows 10 environment
• Experience with O365 and troubleshooting issues
• Acquire and maintain current knowledge of relevant product/service offerings and support policies to provide technically accurate solutions to customers.
• Maintain user AD/O365 accounts (adds and delete user account, object creation, and maintenance). Maintain and support wireless devices including corporate and personal cell phones (Android and iOS) and iPads.
• Support audio-visual equipment and conference rooms
• Familiarity with common software installations (i.e. Microsoft Office, Adobe Creative Cloud, etc.) and successfully following documented steps
• Understand and document business Desktop requirements, support documents and Knowledge articles
• Take ownership of issues through to resolution on all appropriate requests
• Performs Incident ticket processes; Responds to assigned tickets (routine and urgent) within the timeframe specified by the current service level agreement and works issues through to resolution; Maintains appropriate documentation within the Incident system as determined through periodic ticket quality reviews.
• Follows standard operating processes and best practices for all service situations.
• Strong leadership, communication, critical thinking, and organization skills.
• Knowledge of Active Directory, O365, MAC OS and Windows 10
• Strong attention to detail, making and keeping commitments
• Solid technical background in a broad range of Microsoft-based IT discipline and user support.
• Self-motivated and directed, with the ability to effectively prioritize and execute tasks.
• Experienced detail oriented with a full understanding of industry practices and company policies and procedures; resolves a wide range of issues in imaginative as well as practical ways.
• Basic knowledge of networking a plus