Client Technologies Technician - PC Support

19 May 2024

Vacancy expired!

Job Purpose:The Department's OIT is seeking the services of an experienced Client Technologies Technician. This candidate will be PC support and be required to successfully complete tasks given below.Primary Job Duties/Tasks:The duties and responsibilities of this position are:• Configure and install software for IT user desktops and laptops.• Participate in the installation and rollout of new software packages, upgrades and new desktop hardware.• Maintain desktop software and hardware.• Support mobile workforce.• Provide Tier 2 support to IT users for basic software and hardware of end-user computing and desktop-based LAN systems.• Troubleshoot problems using scripts and checklists as guides.• Escalate to Tier 3 support when necessary.• Documents problems and resolutions.• Perform end-user training, if applicable.• Provide quality customer service.• Participate in the testing and evaluation of new desktop packages; and• Implement prototypes.About the Candidate:

QualificationsBachelor's Degree, from an accredited college/university, in Computer Science, Information Systems, other related field, or four (4) years of equivalent work experience.Required Experience• Two (2) or more years of experience in the provision of Tier 2 Customer Support for desktop computers, printers, scanners, etc.• Experience installing, troubleshooting, and supporting desktop applications and operating systems including, but not limited to, Windows OS, Office, Outlook, and Internet Explorer; and• Experience installing and troubleshooting computer hardware and software to include, but not be limited to, personal computers, printers, and peripherals in both a network and standalone environment.Preferred ExperienceThe FDC prefers the candidate have the following experience and/or knowledge for this position:• Experience solving computer problems over the phone and troubleshooting PC and peripheral-related problems.• Knowledge of TCP/IP protocols.• Experience with installing and troubleshooting 3270 emulation software.• Experience installing, diagnosing, and repairing hardware to include, but not be limited to, hard drives, RAM, processors, CD-RWs, DVD-RW’s, multimedia kits, and other peripherals.• Experience using imaging software for deploying desktop PC’s.• Experience providing VoIP phone support.• Experience providing VPN client support.• Experience working for a criminal justice agency.• Knowledge of Information Technology standards in a criminal justice environment; and• Experience supporting end users in a criminal justice environment About ArnAmy, Inc.:ArnAmy, Inc. is a leading information technology consulting and software development firm in Tallahassee, FL since 2007. ArnAmy has been providing high quality services to clients and prides itself in implementing dependable solutions to ensure client's success. ArnAmy is formed and led by principle centered leaders with Subject Matter Expertise in all disciplines of Information Technology. Company has proven record of 100% successful projects and 100% satisfied clients, and employees. We are inviting bright professionals with integrity and have passion to achieve higher goals to join our award winning (Tallahassee’s BEST in IT Solutions – 2017 &2016) excellent and talented team.ArnAmy, Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability or marital status. Women and Minorities are encouraged to apply.PLEASE SEND RESUMES AND SALARY EXPECTATIONS TO THANK YOU!

  • ID: #41151327
  • State: Florida Tallahassee 32301 Tallahassee USA
  • City: Tallahassee
  • Salary: $35 - $40
  • Job type: Contract
  • Showed: 2022-05-19
  • Deadline: 2022-07-17
  • Category: Admin/office