Client Technologies Technician - Tier two (2) support

Global Information Services
Tallahassee, FL
10 Nov 2024

Vacancy expired!

Note : Please reply ONLY if you1) have all the Required skill set and have worked as an "Client Technologies Technician - Tier two (2) support" in a large & Complex enterprise level IT Environment. Need to have Public Sector experience.2)

have Minimum of 3+ years of successful Customer Support/Help Desk experience as Tier 2 Technical support; 3) can provide at least 3 verifiable experience from completed and/or substantially completed jobs that closely match this request (Filling the client provided form) + fill out a skill Matrix + sign a Resume certification form4) Can go through a background check including fingerprinting + Agree to a Face to face interview OR a WEB CAM Interview (at your own cost)5) A Competitive Rate6) will be available in Nov 2021 timeframe as it takes a minimum of 3 weeks for a start after a successful interview. 7)

can work 100% on-site from day one.s and those authorized to work in the US are encouraged to apply. We are unable to sponsor H1b candidates at this time.NOTE: GIS will utilize the U.S. Department of Homeland Security's E-Verify system to verify the employment eligibility of all persons employed during the term of the ContractNote to Consulting Companies : ANY CONSULTANT’S RESUME YOU SEND ME “MUST” BE ON YOUR COMPANY’S PAYROLL, NO H1-VISA TRANSFER, NO PRO-MARKETING, NO SISTER COMPANY RESUMES. The resume should have the DIRECT contact info and email of the candidate otherwise the candidate will NOT be considered. ALL H1 candidates including those onwould need to provide I-797 + DL copy (no exceptions).

Each staff member assigned to this project must have a background screening that is equivalent to a Level Two (2) screening standard.This is a fixed fee/hourly based project which is inclusive of travel, lodging, per diem expenses and all other costs associated with the completion of the associated tasks.

Telecommuting:

Telecommuting is not an option for this position.

PurposeOIT is seeking the services of an experienced consultant(s) to act as a Client Technologies Technician - PC Support. This consultant will be responsible for providing daily support to CLIENT’s PC Support environment. This will include working closely with Client OIT staff, as well as providing a high level of customer support to the Client user community. This position may also be assigned other deliverables, tasks, and/or projects as needed.

The work shall be conducted onsite with the Department's OITThe chosen candidate(s) shall report directly to the Client OIT Infrastructure & Operations Administrator.The services of an experienced Client Technologies Technician. This candidate will be Helpdesk/TSC support and required to successfully complete tasks in relation to the Scope of Work in Section below.

Scope of Work/Job Characteristics The Client Technologies Technician will perform the following duties and responsibilities in this Helpdesk/TSC support position:• Configure and install software for IT user desktops and laptops; • Participate in the installation and rollout of new software packages, upgrades, and new desktop hardware; • Maintain desktop software and hardware; • Support mobile workforce; • Provide Tier two (2) support to IT users for basic software and hardware of end-user computing and desktop-based LAN systems; • Troubleshoot problems using scripts and checklists as guides; • Escalate to Tier 3 support when necessary; • Documents problems and resolutions; • Perform end-user training, if applicable; • Provide quality customer service; • Logging new items into inventory Software upon receipt; • Collecting, tracking, and disposal of surplus equipment; • Participate in the testing and evaluation of new desktop packages; and • Implement prototypes.NOTE: The TSC is open 24 hours a day, 7 days a week, (24x7); therefore shift start times and durations may vary each week.

MANDATORY Technical/Business Skill Set Requirements (must be clearly stated on the resume and verifiable via reference checks)Bachelor's Degree, from an accredited college/university, in Computer Science, Information Systems, or other related field, or four (4) years of equivalent work experience.Requirements/Qualifications The Department requires the candidate has the following experience, skills, and/or knowledge for this position:• Two (2) or more years of experience in the provision of Tier two (2) Customer Support for desktop computers, printers, scanners, etc.; • Experience installing, troubleshooting, and supporting desktop applications and operating systems including, but not limited to, Windows OS, Office, Outlook, and Internet Explorer; and • Experience installing and troubleshooting computer hardware and software to include, but not be limited to, personal computers, printers, and peripherals in both a network and standalone environment.

Preferred Qualifications The Department prefers the candidate has the following experience, skills, and/or knowledge for this position:• Experience in Health Service reporting of HIPPA Compliance data;• Experience in deploying and maintaining IBM DB2 mainframe web services to web-enabled applications.

The Contractor must complete the Department’s Security Awareness Training within 30 calendar days of starting, and must pass a Level II Background screen prior to accessing the CLIENT system.

"When replying please make sure to list your (All Inclusive) Compensation requirements "Note : This is a Full time ON SITE Contract Position with no REMOTE options allowed

Start date : Nov 2021# OF POSITIONS : 1

No phone calls please.Local Citizens are encouraged to ApplyNo relocation assistance provided.ONLY Candidates with an exact match will be contactedCandidates should be authorized to work in the US.
  • ID: #22498464
  • State: Florida Tallahassee 32301 Tallahassee USA
  • City: Tallahassee
  • Salary: Depends on Experience
  • Job type: Contract
  • Showed: 2021-11-10
  • Deadline: 2022-01-03
  • Category: Et cetera