Consumer Access Specialist Lead

DescriptionConsumer Access Specialist Lead AdventHealth Fish MemorialLocation Address: 1055 Saxon Boulevard Orange City, Florida 32763Top Reasons To Work At AdventHealth Fish MemorialCareer growth and advancement potentialHealth Insurance CoverageGreat benefits such as: Educational ReimbursementWork Hours/Shift:Full TimeYou Will Be Responsible For: Proactively seeks assistance to improve any responsibilities assigned to their role Accountable for maintaining a working relationship with clinical partners to ensure open communications between clinical, ancillary, and patient access departments, which enhances the patient experience Provides timely and continual coverage of assigned work area in order to offer prompt patient service and availability for all clinical partner registration needs. Arranges relief coverage during extended time away from assigned registration area Meets and exceeds productivity standards determined by department leadership Meets attendance and punctuality requirements. Maintains schedule flexibility to meet department needs. Exhibits effective time management skills by monitoring time and attendance to limit use of unauthorized overtime If applicable to facility, provides coverage for PBX (Switchboard) as needed, which includes: full shifts, breaks, and any scheduled/ unscheduled coverage requirements If applicable to facility, maintains knowledge of PBX (Switchboard), which includes: answering phones, transferring calls or providing alternative direction to the caller, paging overhead codes, and communicating effectively with clinical areas to ensure code coverage. If applicable to facility, knowledge of alarm systems and protocols and expedites code phone response. Maintains knowledge of security protocol Actively attends department meetings and promotes positive dialogue within the team Performs other duties as assignedQualificationsWhat You Will Need:Knowledge and Experience RequiredMature judgement in dealing with patients, physicians, and insurance representatives

Intermediate knowledge of Microsoft programs and familiarity with database programs

Ability to operate general office machines such as computer, fax machine, printer, and scanner

Ability to effectively learn and perform multiple tasks, and organize work in a systematic and efficient fashion

Ability to communicate professionally and effectively, both verbally and written

Ability to adapt in ever changing healthcare environment

Ability to follow complex instructions and procedures, with a close attention to detail

Adheres to government guidelines such as CMS, EMTALA, and HIPAA and AdventHealth corporate policies

Exceptional customer service skills

Advanced understanding of insurance knowledge and benefits

Advanced understanding of hospital electronic medical report (EMR) system

Basic medical terminology

Must be able to read, write, and speak conversational English

Education RequirementsHigh School Diploma or GED

1 year of Relevant experience

2 years of direct Patient Access experience

Supervisory ResponsibilitiesHelps management with training and supervising Consumer Access Representative, Consumer Access Specialist, and Senior Consumer Access Specialist in daily activities

Job Summary:Ensures patients are appropriately registered for all service lines. Performs eligibility verification, obtains pre-cert and/or authorizations, makes financial arrangements, requests and receives payments for services, performs cashiering functions, clears registration errors and edits pre-bill, and other duties as required. Works complex accounts and manages escalations from Consumer Access Representatives and Consumer Access Specialists. Assists with departmental training and quality audits. Maintains a close working relationship with clinical partners to ensure continual open communication between clinical, ancillary and patient access departments. Anticipates and responds to the inquires and needs of clinical partners. Actively participates in extending exemplary service to both internal and external customers and accepts responsibility in maintaining relationships that are equally respectful to all. Provides PBX (switchboard) coverage and support as needed. Ensures team success in active mentoring and meeting the stated monthly collection and accuracy goals. Monitors team performance. Carries out implementation of supervisor/manager directive.This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.Category: Patient Financial ServicesOrganization: AdventHealth Palm CoastSchedule: Full-timeShift: 1 - DayTravel: AdventHealth Palm CoastReq ID: 21040323We are an equal opportunity employer and do not tolerate discrimination based on race, color, creed, religion, national origin, sex, marital status, age or disability/handicap with respect to recruitment, selection, placement, promotion, wages, benefits and other terms and conditions of employment.