Contact Center (Call Center) -Transformation Leader-Immediate Need-Direct Client

Hi We have a direct client requirement for Contact Center (Call Center) -Transformation Leader @ Miami FL.

• Experience in depth Functional and technical experience on delivering Voice and Non-Voice solutions eg. (IVR, Callback, Web, Email, Chat, SMS, Social Media.) applications solutions using application development tools
• Bachelor’s degree in related field or equivalent experience
• Functional, technical detailed design and over-all application experience on building multichannel self-service/IVR and Omni-Channel Orchestration routing applications using Contact center platforms dev tools.
• Sound and expert understanding of Contact Center solutions, components both for on premise and cloud solution types)
• In depth Experience in designing and implementing key business processes in the domain of Customer Services
• Experience in CC Cloud administration and system management
• Experience on preparing contact center application architecture & design.
• Experience in leveraging CC products to automate customer service processes.
• Experience in integrating web apps with AI for Natural Language processing including Bot, AI, RPA.
• Thorough understanding of CC Framework, Integration with internal and external components and CRM systems, API integrations, connectors.
• Hands-on experience with products from leading vendors such as Genesys, Amazon Connect, Twilio
• Participate in project requirement analysis workshops, design and build reviews

• Challenging job in a dynamic, professional, international and multicultural environment
• Opportunity to gain exceptional on skills, knowledge and experience gained on large scale international projects
• The unique chance to work in a global network using only state-of-the-art tools and technologies
• Very attractive and competitive salary as well as a well-defined career path shaped to the individuals career focus & priorities