Contact Center Representative – June 20th TDAF Bilingual

362596BRJob Title:Contact Center Representative – June 20th TDAF BilingualTD Description:About TD Bank, America's Most Convenient Bank®TD Bank, America's Most Convenient Bank, is one of the 10 largest banks in the U.S., providing more than 8 million customers with a full range of retail, small business and commercial banking products and services at approximately 1,300 convenient locations throughout the Northeast, Mid-Atlantic, Metro D.C., the Carolinas and Florida. In addition, TD Bank and its subsidiaries offer customized private banking and wealth management services through TD Wealth®, and vehicle financing and dealer commercial services through TD Auto Finance. TD Bank is headquartered in Cherry Hill, N.J. To learn more, visit www.tdbank.com. Find TD Bank on Facebook at www.facebook.com/TDBank and on Twitter at www.twitter.com/TDBankUS .TD Bank, America's Most Convenient Bank, is a member of TD Bank Group and a subsidiary of The Toronto-Dominion Bank of Toronto, Canada, a top 10 financial services company in North America. The Toronto-Dominion Bank trades on the New York and Toronto stock exchanges under the ticker symbol "TD". To learn more, visit www.td.com .Auto req ID:362596BRCountry:United StatesJob Requirements:Must be eligible for employment under regulatory standards applicable to the position.

Education & Experience:High School diploma or GED1+ years of related experienceRetail Customer service, banking, or Contact Center experience preferredSuccessful completion of standard Contact Center trainingThorough understanding of all aspects of Contact Center Representative (US) position, with the ability to meet goals and standards established by the departmentDemonstrates sales ability including knowledge of all Company products and servicesAbility to use/learn current technology and software applications related to positionExcellent organizational, interpersonal, and verbal communication skills requiredEffective written communication skills preferredAbility to work in a fast-paced, challenging work environmentExcellent problem-solving and time management skillsMust be able to adhere to a set schedule which may include weekends and holidaysPhysical Requirements:Never: 0%; Occasional: 1-33%; Frequent: 34-66%; Continuous: 67-100%Domestic Travel – OccasionalInternational Travel – NeverPerforming sedentary work – ContinuousPerforming multiple tasks – ContinuousOperating standard office equipment - ContinuousResponding quickly to sounds – OccasionalSitting – ContinuousStanding – OccasionalWalking – OccasionalMoving safely in confined spaces – OccasionalLifting/Carrying (under 25 lbs.) – OccasionalLifting/Carrying (over 25 lbs.) – NeverSquatting – OccasionalBending – OccasionalKneeling – NeverCrawling – NeverClimbing – NeverReaching overhead – NeverReaching forward – OccasionalPushing – NeverPulling – NeverTwisting – NeverConcentrating for long periods of time – ContinuousApplying common sense to deal with problems involving standardized situations – ContinuousReading, writing and comprehending instructions – ContinuousAdding, subtracting, multiplying and dividing – ContinuousThe above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required. The listed or specified responsibilities & duties are considered essential functions for ADA purposes.Hours:40Job Description:Job Profile SummaryJob Profile SummaryThe Contact Center Representative II - TDAF (US) promotes strong and lasting Customer relationships in a Contact Center environment by providing quality Customer service and sales in an efficient and highly professional manner. Achieves a high level of success by understanding Customer needs and identifying opportunities to grow the business.Job DescriptionJob DescriptionDepth & Scope:Displays positive, professional tone, exhibit empathy when required, and provide a Legendary Customer ExperienceTakes ownership of Customer concerns and resolve Customer issues at first point of contactEnsures necessary due diligence is taken to support the accuracy of all Customer transactionsArrives on-time and log-in ready to receive/make Customer calls as scheduled throughout the shiftIdentifies and refers high value or potential Customers to the appropriate personnelUtilizes appropriate discretion and negotiation tactics when addressing fee disputesCreates an exceptional Customer experience with every client interaction and contribute to the ongoing improvement of the overall Customer experience by ensuring advice, service, and inquiries and/or issues are managed promptly and effectively under all conditionsIdentifies Customer needs and determine solutions to Customer problemsUses ability to discover and advise on meeting/exceeding Customer needs by asking curious questionsOffers comprehensive product knowledge and/or guidance as it relates to their respective business areaEnsures Customer/partner problems are handled appropriately the first time, escalating issues when necessaryMay identify cross-sell opportunities and/or refer Customers/partners to internal Bank partnersExpected to meet the needs of Customers/partners by offering advice/guidance based on their total financial situation and possessing a thorough knowledge of Customer/partner life cycle needsCompletes a broad range of financial transactions (e.g., withdrawals, bill payments, and/or other transactions, as necessary) in an accurate and efficient mannerIdentifies Customer needs and determine solutions to Customer problems, particularly as it relates to digital banking products and servicesInclusiveness:At TD, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live in and serve, and creating an environment where every employee has the opportunity to reach their potential.If you are a candidate with a disability and need an accommodation to complete the application process, email the TD Bank US Workplace Accommodations Program at USWAPTDO@td.com . Include your full name, best way to reach you, and the accommodation needed to assist you with the application process.EOE/Minorities/Females/Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity.Province/State:Florida, Maine, New Jersey, North Carolina, South CarolinaCity:Auburn, Charlotte, Greenville, Jacksonville, Mount LaurelWork Location:4600 Touchton Road East, 550 Center Street, Greenville Campus Building C - 200 Carolina Point Parkway, Mt Laurel - 6000 Atrium Way, Remote CharlotteBusiness Line:TD Bank AMCBJob Category - Primary:Call CenterJob Category(s):Call CenterProvince/State (Primary):FloridaProvState 2:MaineProvState 3:New JerseyProvState 4:North CarolinaProvState 5:South CarolinaCity (Primary):JacksonvilleCity(s) 2:AuburnCity(s) 3:Mount LaurelCity(s) 4:CharlotteCity(s) 5:GreenvilleJob Family:Contact CentreTime Type:Full TimeEmployment Type:RegularFederal law prohibits job discrimination based on race, color, sex, sexual orientation, gender identity, national origin, religion, age, equal pay, disability and genetic information.