CSR/Dispatcher

Come Experience What You Have Been MissingBe Part of Something Special"WOW! What a great company" - "I just love working at Art" - "This is the best place I have ever worked" - "This is most organized company I have ever been part of" - "Thank You for caring"Are You Going UN-noticed, UN-appreciated and UN-cared about at work? If so we can help. Come be part of the only People First© Certified Plumbing and Air Conditioning Company in the WORLD!If you are a Energetic Caring Hardworking Dedicated Customer Service Representative/Dispatcher then come join our team of motivated professionals at Art Plumbing AC & Electric, and let us hear how happy YOU are being part of Team Art!Art Plumbing AC & Electric is looking for the "Best of The Best", because of our great service and customer satisfaction our work load is increasing faster than we can manage.WE NEED MORE GREAT PEOPLE!Job Description:In this position, the responsible person will communicate with the customer to determine service needs, schedule their appointments and enter necessary data into computer database. Performs related work as required.Job Duties:

Need to have open availability. Must be available SATURDAY AND SUNDAY FROM 8:00AM - 5:00PM.

Primary responsibility is answering incoming phone calls.

Scheduling of service and sales appointments with existing and/or prospective clients.

Respond to all calls with customers in a professional, courteous and friendly manner and most importantly with a smile.

Maintains customer repair records using computer database to give detailed history of the work performed at their sites.

Active in all facets of Customer Service and dispatching. Various reporting responsibilities as needed.

Work as a team with the ultimate goal to take care of the customer.

Requirements needed in order to be considered for this position:

Bi-lingual.

Requires a clear understandable speaking voice.

Requires a high school diploma.

Previous dispatching/customer service experience.

Excellent verbal, written communication skills.

Able to use a computer and other general office equipment.

Accurately capture and enter data into existing database.

Experience and utilizing judgment in order to plan and accomplish goals.

Follow up and follow through with technicians and customers to help maintain good customer relationships.

2-4 years of experience in service, dispatching or related field ideal.

Able to sit for extended periods.

Ideal candidates will have the following customer service related skills:

Bi-lingual a plus

A professional, courteous, and caring telephone manner.

Patience and endurance to sit behind a desk all day.

Able to handle the urgency of each task, and work in a high-stress position, while making each customer feel they are your most important customer of the day.

Be detail-oriented with the ability to multi-task.

Basic computer skills, including proficiency with Microsoft Outlook, Excel and Word.

Strong interpersonal skills such as, communication, problem solving, and organizational.

General office duties to include filing, sorting, answering phones, greeting customers, etc.

If you want to be part of something special, we are looking for YOU. We need team members to take care of our growing list of satisfied clients. Our newest team members must have a great personality, a driving desire to succeed, and the willingness to learn. We are a growing company that has a vision and a direction for the future. We are focused on YOUR personal growth, and YOUR future success in life is important to us.Come Be Part of Something Special! Be part of the only People First© Certified Plumbing & HVAC company in the "WORLD"What We Offer

We offer a great work environment.

401K, Profit Sharing

On Going Training, etc

Veterans Always Welcome.Need immediate assistance or additional info? Call or Text Roger @ 954-821-8272