Customer Account Representative

Beloform Craft is seeking a motivated and detail-oriented Customer Account Representative to join our growing team in Miami, FL. In this role, you will serve as a key point of contact for clients, ensuring their needs are met while maintaining strong professional relationships. The ideal candidate is organized, customer-focused, and passionate about delivering outstanding service while contributing to the continued success of the company.ResponsibilitiesServe as the primary point of contact for assigned customer accounts.Build and maintain positive, long-lasting client relationships.Respond to customer inquiries and provide accurate information regarding products and services.Coordinate with internal departments to ensure client needs are addressed efficiently.Monitor account activity and maintain accurate customer records.Assist in resolving customer concerns in a professional and timely manner.Identify opportunities to enhance the customer experience and strengthen client satisfaction.Prepare account updates, reports, and documentation as needed.Support business development efforts by maintaining strong client engagement.