Job SummaryWe are seeking a professional and customer-focused Customer Service Officer to assist customers, respond to inquiries, and support positive customer relationships. This role is ideal for individuals who enjoy helping people, understanding customer needs, and providing professional solutions in a collaborative environment.ResponsibilitiesWelcome customers and provide friendly, professional assistance.Respond to questions regarding products, services, and company offerings.Listen carefully to customer needs and provide appropriate information.Address routine customer questions and concerns.Assist with customer follow-ups and relationship-building activities.Support customer satisfaction and retention initiatives.Maintain organized records of customer interactions and follow-up activities.Communicate customer feedback and recurring questions to team members.Support promotional and customer engagement initiatives.Assist with customer acquisition and sales opportunities when appropriate.Help ensure customers receive timely and professional service.Collaborate with team members to achieve service objectives.Participate in ongoing training and professional development.BenefitsPaid trainingCareer advancement opportunitiesProfessional development programsSupportive team environmentHands-on customer service experiencePerformance-based growth opportunitiesEmployee recognition programsOngoing mentorship and coaching