As a Customer Service Team Member in our Owner Call Center, you’ll be the voice of Westgate Resorts for our Owners — assisting them with questions, researching their accounts, and ensuring each interaction meets our 5-Star service standard.This is not a sales role. You’ll focus on resolving inquiries with empathy, accuracy, and efficiency — helping Owners understand their accounts, make payments, and access the vacation experiences they love.What You’ll DoHandle 30–50 inbound calls per day from Owners with questions about payments, usage, rates, and agreements.Research and resolve issues accurately using internal systems (MR, Owner Console, Loyalty Console, 5:9 Dialer — transitioning to Alvera).Provide clear, professional communication and deliver excellent service on every call.Transfer reservation-related inquiries to the appropriate department (Owner Services).Maintain productivity and accuracy standards during peak and standard call volumes.Document all interactions clearly and efficiently within system notes.Training & ScheduleStart Date: December 4, 2025Training: 3 weeks in-office (Monday–Friday, 9:00 AM–5:30 PM)Includes reverse shadowing and nesting for up to 2 additional weeksNo time off permitted during trainingPost-Training Schedule: 10:00 AM–6:30 PM with split days off (one weekday & one weekend day)Mandatory Overtime: 4–8 hours per week during peak season (late October–early January)After 90 days, team members who meet performance, attendance, and technical requirements may transition to remote work.