Customer Service - Moving Company - Long distance

Experience moving coordinator wanted for an A rated, Accredited Carrier, we are NOT a Broker.

Need a turnkey candidate who will handle our customer's move from pickup day through the delivery

REQUIREMENTS:

- Minimum 1 year of industry experience including customer service

- Punctual

- Organized

- Ability to multi-task/work in faced pace environment

- Granot experience

JOB DESCRIPTION

During Move Day

- Introduce yourself as the new POC for the customer

- Handle all incoming calls on the day of the move such asking for ETA, review moving charges, special instructions, etc.

While in Transit

- Work with dispatchers/agents to acquire accurate delivery dates to relay to the customer

- Handle all inbound calls regarding an questions while shipment is in transit

Follow Up after Delivery

- Call customers 1-2 days following their move to ensure everything went well. Maintain reputation (getting good reviews/mitigating poor reviews)

- Assisting customers with claim registration if applicable

SCHEDULE: Monday-Friday (9:30AM-6:30PM/lunch break)

Position is NOT remote

PAY: $18hr-$20hr

Text me 904-219-2195 to schedule an interview