Customer Service Rep

Immediate need for a talented

• Handles customer service inquiries and problems via the telephone, recording consistent problem areas. May include minimal selling or promotion of products or services.
• Uses computerized system for tracking, information gathering, and/or troubleshooting.
• Receive orders via telephone and fax from customers and sales personnel for manual entry into order entry system.
• Obtains management approval for orders on allocated or “frozen” products.
• Enters and tracks special type orders including pick-up & send, warehouse breakage, customer un-saleables and return authorizations.
• Input changes submitted by CAMs for Sam’s and Costco.
• Input customer’s “Hardcoding” for sales personnel.
• Assist the Inventory Control manager with data entry on inventory counts.
• Assist accounts receivable with updating expired permits, verify customer release from states list filing and mail-outs (periodically).
• Assist with distribution of incoming mail.
• Functions as primary relief for the switchboard operator.

• High school diploma; one to three months related experience, and/or training preferred; or equivalent combination of education and experience.
• Ability to work overtime.