Customer Service Representative

Our CompanyEquus Workforce Solutions OverviewAre you the super-star multitasker type, strong in administration skills? Our Administrative and Clerical positions support the business from multiple locations and via various functions across the nation. Read below for information on this opportunity and apply today! Responsibilities

Provides a friendly greeting and suggests the best route for a customer to get desired service based on a short conversation with each customer

Understands entire office operation sufficiently to direct customers appropriately

May summarize services to customers who ask what we do

Offers work application and encourages its completion when appropriate

May check for previous work registration or other service and updates MIS systems

Provides information about community resources

May provide job search assistance including direct referral to jobs in the database

Records those referrals properly

Assures that needed materials are available to the public near the office entry

Other duties as assigned

Qualifications

High school diploma or GED and two years of college coursework OR

High school diploma or GED and two years of customer service OR equivalent combination of education and experience

Two years of experience working at Workforce Solutions and a recommendation from current or most recent supervisor

Has knowledge of the workplace, jobs, and requirements for entry into those jobs.

Is able to listen to customers, analyze expressed needs and use good judgment in suggesting how and who can help

Uses tact, diplomacy, and persistence in providing suggestions to customers

Is friendly, courteous and presents herself/himself as a professional

Is able to handle effectively situations where a large number of customers want her/his attention at the same time

About our Line of BusinessEquus Workforce Solutions, formerly ResCare Workforce Services, is the nation’s leading provider of workforce development services in North America. With a dedicated and passionate team, Equus puts the industry’s best practices to work nationwide by focusing on the development, design, and delivery of demand-driven workforce solutions. Assisting over a million job seekers and thousands of employers annually, Equus Workforce Solutions is the most comprehensive workforce development company in the United States. For more information visithttps://equusworks.com.Need help finding the right job?We can recommend jobs specifically for you!ALERT: We are aware of a scam whereby imposters are posing as employees from our company. Beware of anyone requesting financial or personal information. We take pride in creating a best-in-class candidate experience. During the recruitment process, no recruiter or employee will request financial or personal information (Social Security Number, credit card, driver’s license, bank information, or payment for work equipment, etc.) from you via text or email. If you are suspicious of a job posting or job-related email mentioning our company, please contact us at TalentAcquisition@brightspringhealth.com . Click here (https://www.brightspringhealth.com/careers/frequently-asked-questions/) for additional FAQ information. Job LocationsUS-FL-MIAMIID 2023-128947 Line of Business Equus Workforce Solutions Position Type Full-Time