Customer service representative

customer service representative.

fort lauderdale , florida

posted today

job detailssummary

$16.50 - $17.28 per hour

temp to perm

high school

category office and administrative support occupations

referenceAB4595604

job detailsReady to work for a leading global company? This position is responsible for answering incoming calls and providing excellent customer service and technical support to device owners following program guidelines and call center standards. If you have a positive, professional demeanor and understand the importance of making and keeping loyal customers happy, this opportunity is perfect for you! Apply Now Multiple Shifts Available Additional Incentives:

Benefits offer (dental, health, life and dissability)

Based salary + Other incentives (up to $200 monthly)

The right candidate should be able to:

Work ON-SITE

Must have 6 months of call center experience.

Pass a Drug Test and a Background Check.

Available to work on weekends.

Have a HS diploma or GED

salary: $16.5 - $17.28 per hourshift: Firstwork hours: 6 AM - 11 PMeducation: High SchoolResponsibilities

Responsible for answering incoming calls and providing excellent customer service to a Multi-Client Group, following program guidelines and call center standards.

Respond to incoming calls from customers and provide accurate answers and guidelines related to the client product.

Respond to complex call types ranging from technical assitance and troubleshooting.

Develop customer relationships that contribute to business objectives and promote customer loyalty.

Research and resolve customer questions and issues to ensure customer satisfaction and retention.

Troubleshoot device related issues and submit incident tickets using a web-based system to escalate customer issues as needed.

Must be able to read, write and speak fluently in English.

The essential functions of this role include:

working in a smoke free environment

working weekends

Skills

Active Listening

Empathy

Clarity in communicating

Understanding of services

Knowledge of MS Office

Fluent in English

Verbal Communication

Perfect Attendance

Typing Skills

Telephone Etiquette

Troubleshooting skills (6 months of experience is required)

Call Center Support (6 months of experience is required)

Easily adaptable to change

Manage a high volume of calls

Qualifications

Years of experience: 0 years

Experience level: Entry Level

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).This posting is open for thirty (30) days.get in touchwe are here to help you with your questions.WMwendy morales

+1 954 399 7578 (tel:+1 954 399 7578)

wendy.morales@randstadusa.com