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Position Purpose:
- Respond to customer inquiries via telephone and written correspondence in a timely and appropriate manner.
- Respond to telephone or written correspondence inquiries from members and/or providers within established timeframes utilizing current reference materials and available resources
- Provide assistance to members and/or providers regarding website registration and navigation
- Document all activities for quality and metrics reporting through the Customer Relationship Management (CRM) application
- Process written customer correspondence and provide the appropriate level of timely follow up
- May coordinate member transportation and make referrals to other departments as appropriate
- Maintain performance and quality standards based on established call center metrics including turn-around time
- Foundation Care:
- Ensure pharmacy orders and invoices are distributed appropriately to patients and physicians; input patient information into Customer Relationship Management application (CRM) and manage patient billing services
- Research and identify any processing inaccuracies in claim payments and route to the appropriate site operations team for claim adjustment
- Identify any trends related to incoming or outgoing calls that may provide policy or process improvements to support excellent customer service, quality improvement and call reduction
- ID: #41097446
- State: Florida Fortpiercenorth 34946 Fortpiercenorth USA
- City: Fortpiercenorth
- Salary: USD TBD TBD
- Job type: Permanent
- Showed: 2022-05-18
- Deadline: 2022-07-15
- Category: Internet engineering