Customer Service/Front Counter Position

As a Customer Service Representative, you will be the face of our Alteration boutique and Dry Cleaning business. You will interact directly with customers, ensuring they have a positive experience from drop-off to pick-up. Your primary responsibilities will include greeting customers, handling transactions, processing orders from tagging to packing, addressing inquiries and concerns, and maintaining an organized and efficient front counter area.

RESPONSIBILITIES:

-Greet and assist customers in a friendly and professional manner, with drop-offs and pickups.

-Handle customer transactions and maintain accurate records on our computer POS system

-Handle cash and credit transactions, including reconciling end of day sales

-Tag, sort and pack garments as per order requirements.

-Answers phones, schedules appointments and communicates with customers, alterations and dry cleaning staff about work orders as needed.

-Maintains the store clean and orderly, including sweeping, mopping and dusting

-Assist alterations and dry cleaning department with steaming, pressing and spot cleaning merchandise as needed

-Address customer inquiries and ensure excellent customer service.

-Assist with minor issues and escalate when necessary.

-Other duties as needed.

REQUIREMENTS:

-Strong verbal and written communication skills. Bilingual - English and Spanish is preferred

-Previous experience in customer service, specifically working dry cleaning setting preferred, not required.

-Must be friendly, professional, and able to offer excellent customer service.

-Must be reliable, responsible, and able to work efficiently.

-Ability to prioritize and multitask

-Able to work in a fast paced, team oriented environment.