Customer Support Analyst

Sanrose Information Services Inc.
Tallahassee, FL
14 Oct 2024

Vacancy expired!

Position: Customer Support Analyst

Qualificaitons:

Education: Bachelor’s Degree in Computer Science, Information Systems, or another related field. Or equivalent work experience

Required Experience:
  • Have advanced knowledge of Microsoft products, such as operating systems, Microsoft Office suite including Outlook in a networked environment
  • Have advanced knowledge of computer software, hardware, and firmware relative to personal computer, local area network/wide area network environments
  • Skilled at installing and providing technical support for audio-visual equipment in a professional environment that includes, Projection systems, LCD TV systems, Wireless presentation devices, Video conferencing equipment, software applications, operating systems and personal computer hardware
  • Have the ability to do advanced troubleshooting on various manufacturers of computers, peripherals and audio-visual equipment.
  • Ability to plan, organize, manage and track projects
  • Ability to communicate effectively both verbally and in writing
  • Ability to read, understand, and comply with the department's policies

    • Job Specific Knowledge, Skills and Abilities(KSA)
  • Advanced knowledge of Microsoft products, including operating systems, Office suite and Outlook in a networked environment
  • Knowledge of computer software, hardware, and firmware relative to personal computer, local area network/wide area network environments
  • Skilled at installing and providing technical support for software applications, operating systems and personal computer hardware
  • Skilled in the installation, maintenance, trouble shooting, and support of audio video presentation equipment including basic room setup and design.
  • Ability to perform advanced troubleshooting on various manufacturers of audio video equipment
  • Ability to plan, organize, manage and track projects
  • Ability to communicate effectively
  • Ability to read, understand, and comply with the department's policies
  • Ability to multi-task, appropriately prioritize, work with minimal supervision, and achieve results in a fast-paced environment is required
  • Familiar with iPhone and Android Smartphones

    • Personal Attributes:
  • Able to be trusted with sensitive information
  • Accountable team player who believes no task is too small or too big to tackle
  • Possess a high level of honesty and integrity in all matters
  • Experience at working both independently and in a team-oriented, collaborative environment
  • Advanced interpersonal, written, and oral communication skills
  • Excellent listening and interpersonal skills
  • Ability to conduct research into issues and topics as assigned
  • Can conform to shifting priorities, demands, and timelines through analytical and problem-solving capabilities
  • Must be able to learn, understand, and apply new things quickly
  • Ability to effectively communicate ideas
  • Highly self-motivated and directed
  • Keen attention to detail
  • Proven analytical and creative problem-solving abilities
  • Ability to effectively prioritize and execute tasks in a high-pressure environment
    • 15. Strong customer service orientation Please apply via dice or email your resume to: recruiter @ sanrose.com
    • ID: #46453991
    • State: Florida Tallahassee 32301 Tallahassee USA
    • City: Tallahassee
    • Salary: Up to $28
    • Job type: Contract
    • Showed: 2022-10-14
    • Deadline: 2022-12-10
    • Category: Et cetera