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Who we areStefanini is a full service global provider of offshore, onshore and nearshore IT services, including application development and outsourcing services, IT infrastructure outsourcing (help desk support and desktop services), systems integration, consulting and strategic staffing to Fortune 1000 enterprises around the world. We have over 25,000 employees across 77 offices in 40 countries across the Americas, Europe, Africa, Australia, and Asia. What will you do?Provide hardware/software support services to onsite client including break/fixImplement virus detection and eradication proceduresDiagnose end-user system failures and implement repair solutionsDiagnose printer and other peripheral devise failures and implement repair solutionsTroubleshoot network devices in order to ensure connectivity from the PC to the NetworkProvide hardware/software support services to onsite client including break/fixImplement virus detection and eradication proceduresDiagnose end-user system failures and implement repair solutionsDiagnose printer and other peripheral devise failures and implement repair solutionsTroubleshoot network devices in order to ensure connectivity from the PC to the Network What you"ll getWork with brilliant minds, often within a global capacity;Comprehensive Benefits package that includes 401(k), paid time off, tuition reimbursement, medical, dental and vision insurance, and much more;Opportunity to participate in professional development eLearning programs within the Stefanini University, and other virtual trainings as well. Why we"re different Brazilian and privately owned company;Agility, flexibility, and innovation are in our DNA;Flat organizational structure which enables faster communication and decision making. Take a look for yourselfHere's one of our own, talking about the culture, space and growth opportunities: https://www.youtube.com/watch?v=j8O37KNINdY
Possesses and applies an knowledge of principles, practices, and procedures of particular field of specialization to the completion of assignmentsAdapts procedures, processes, tools, equipment and techniques to accomplish the requirements of the positionUsually works under general supervision, conferring with superior on unusual mattersAssignments are broad in nature, usually requiring originality and ingenuityDuties and tasks reflect substantial variety and complexityRelies on experience and judgment to plan and accomplish assigned tasks and goalsMay serve as a resource to others in the resolution of complex problems and issues and assign work to less-experienced members of the team.Experience navigating ITSM ticketing systems and of IT organizational workflows.Experience working with Windows operating systems.Experience with SCCM and or other desktop imaging and deployment tools.Experience supporting Outlook / Office355 a plus.