Desktop Engineer Help Desk job vacancy

Vacancy expired!

Work Experience: 2 to 3 years, Bi-lingual English & Spanish Speaking Skills

Job Description:

Should have excellent communication and English & Spanish speaking skills
Greet customers in a courteous, friendly, and professional manner using agreed upon procedures.
Listen attentively to customer needs and concerns; demonstrate empathy.
Knowledge of basic computer operations.
Courteous with strong customer service orientation.
Dependable with proficient attention to detail.
Good listening and responding skills.
Should be willing to take up challenges and go extra mile to perform work responsibilities
Should have great interpersonal skills and ability to perform under pressure
Should have experience in a Technical call center / ISP Help Desk / Technical Help Desk. Job

Description:

Provide best-in-class customer service, problem resolution and technical troubleshooting to customer queries over the voice-based phone service.
Support customers across Telecommunication, Financial Services, Healthcare, and Technology vertical.
Meet customer requirements through first contact resolution.
Clarify customer requirements; probe for and confirm understanding of requirements or problem.

Desktop Engineer/Help Desk