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Job Profile SummaryCAI is looking for a driven IT Support Technician for a long term, internal Desktop Technical Support opening we have in Sarasota, FL. The role of the IT Support Technician is to process incidents and requests and serve as the main point of contact for associates and third-party partners in a professional and friendly manner.Duties & Responsibilities- Processes incidents and requests for county associates and third-party partners from start to completion.
- Provides hands-on, phone, and email support for all hardware and software.
- Provisions and disables user access.
- Responds to Service Desk calls for assistance and acts as an IT liaison between other business units, both.
- onsite and remotely.
- Assists other IT Support Analysts with challenging incidents and works collaboratively.
- Follows all department policies and procedures.
- Consistently and accurately reports time.
- Recommends improvements to technology and processes based on experience and industry.
QualificationsExperience/Education Required- 2+ years of hands on technical IT support experience
- Hardware and software support training or equivalent certifications
- Ability to spend extended time on telephone supporting customers and troubleshooting issues.
- Ability to provide PC support and assist with general IT operations.
- Ability to communicate effectively with nontechnical customers.
- Systems, Hardware, Software, and some Network support experience
- Microsoft and Windows Support
Skills PreferredOther Requirements- Valid driver's license; local travel to remote offices within the county is occasionally required in order to perform functions and attend staff meetings.
- Organized with attention to detail and accuracy
- Strong work ethic and ability to work in teams
- Able to work any shift from 7:00am to 5:00pm M-F plus overtime as needed
Physical Demands- Ability to safely and successfully perform the essential job functions consistent with the ADA and other federal, state and local standards
- Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc.
- The Position while in the field will have to do some moderate lifting of equipment up to 25 lbs and spend time standing, kneeling, sitting, and walking.
- Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard and monitor
Bennett VonStettenTechnical RecruiterBennett.VonStetten@cai.iowww.cai.ioComputer Aid, Inc. (CAI) is an innovative solutions company managing engagements with numerous Fortune 1000 companies and government agencies. CAI is headquartered in Allentown, Pennsylvania with a staff of over 4,200 professionals working at locations around the world in a variety of industries. Our services leverage technology to provide outstanding customer experiences that generate new value for our clients, our employees, and our greater communities. CAI is building a culture of continued learning, support, and personal development in a collegial environment. We also strive to make a positive impact on our surrounding communities through various outreach programs. We make a positive difference for our associates and the communities in which we serve. Our mission: Provide industry-leading services and an incredible workplace for our associates, while making an impact on our communities. For more information on our professionals, services, and industries we support, please see our website www.cai.io. EEO Statement: It is the policy of Computer Aid, Inc.(CAI) not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or because he or she is a protected veteran. It is also the policy of CAI to take affirmative action to employ and to advance in employment, all persons regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment. Employees and applicants of CAI will not be subject to harassment on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or because he or she is a protected veteran. Additionally, retaliation, including intimidation, threats, or coercion, because an employee or applicant has objected to discrimination, engaged or may engage in filing a complaint, assisted in a review, investigation, or hearing or have otherwise sought to obtain their legal rights under any Federal, State, or local EEO law is prohibited.Reasonable Accommodation Statement: If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to application.accommodations@cai.io or (888) 824 – 8111. This email is only intended for candidates who need an accommodation or assistance completing the application or interview process and will not be reviewed by CAI’s talent acquisition team. All interested applicants who do not need an accommodation or assistance completing the application must apply on CAI’s career portal for consideration https://www.cai.io/careers/career-portal/
- ID: #23008595
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State: Florida
Sarasota-bradenton
34230
Sarasota-bradenton
USA
- City: Sarasota-bradenton
- Salary: $20 - $25
- Job type: Permanent
- Showed: 2021-11-19
- Deadline: 2022-01-17
- Category: Et cetera