Desktop Support Technician

Description Apply today for immediate considerationResponsibilities:

Respond to IT support queries through phone, email, and chat.

Deliver technical support, problem identification, and problem-solving related to hardware and software elements of computer systems.

Manage and maintain protocols of Office 365 applications such as Outlook, Word, Excel, Teams, and SharePoint.

Undertake user and group administration within Active Directory, including policy-makers and permissions.

Troubleshoot and remedy VoIP connectivity and performance issues.

Handle critical user access issues, application installation, system start-up, and external equipment.

Systematically log all user interactions and technical problem resolutions in the company's tracking system.

Regularly update your technical knowledge to deal with common issues and elaborate procedures.

Requirements

Qualifications:

Exceptional verbal and written communication skills.

The ability to comfortably cooperate and engage with multiple teams.

Extensive knowledge and experience with Office 365, VoIP, and Active Directory.

Proven experience in a Desktop Support role or alike customer support roles.

Superior problem-solving skills and the capability to manage critical situations.

At least a Bachelor's degree in Computer Science, Information Technology or any related discipline.

Technology Doesn't Change the World, People Do.®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .