Direct Client - Customer Support Analyst

Requirement- Customer Support AnalystDuration - 12 (Months) Possible to extendLocation- Miami , FLDescription:Duties and Responsibilities will include but are not limited to:1. Providing Tier 2 support of medium to high complexity.2. Provides Audio Visual (AV) and Video Conference (VC) support as assigned.3. Performing advanced troubleshooting to determine cause of problem.4. Installs, configures and provides user support of personal computers and peripheral equipment to include software installation and upgrades, patches and advanced technical support within specified time frame.5. Monitors Service Desk queue and resolves support tickets as assigned.6. Update asset management information in OneNote and Active Directory accordingly, as well as, coordinate with Admin Assistant on surplusing of IT equipment.7. Provides hardware and software technical training and professional development.8. Participates and coordinates in projects. Shares information and receives feedback from other OIT staff as appropriate.9. Generates and maintains detailed technical documentation.10. Coordinates service calls and repairs for warranty and non-warranty items.11. Maintains records on all calls. Provides Tier III advanced support for other Technicians as needed or assigned.