Job SummaryThe Director Banquets is responsible for ensuring the efficient operation of the Banquets Department with a focus on cost control and exceptional guest service. The Director Banquets works closely with the Banquets Manager in hiring training coaching disciplining and reviewing banquet staff. Management-level associates are expected to work as much of each workday as is necessary to complete their job responsibilities; for OEM associates overtime does apply and is calculated accordingly.Exempt managers must customarily and regular direct the work of at least 3 full-time associates or their equivalents. Primary duties must consist of administrative executive or professional tasks more than 50 percent of the time and job duties must also involve the use of discretion and independent judgement more than 50 percent of the time. ResponsibilitiesQUALIFICATIONS:+ + High School diploma or equivalent required with at least 3 years of progressive experience in a hotel or related field.
Supervisory experience required.
Must be proficient in Windows operating systems
Must be able to convey information and ideas clearly.
Must be able to evaluate and select among alternative courses of action quickly and accurately.
Must work well in stressful high pressure situations.
Must maintain composure and objectivity under pressure.
Must be effective in handling problems in the workplace including anticipating preventing identifying and solving problems as necessary.
Must have the ability to assimilate complex information data etc. from disparate sources and consider adjust or modify to meet the constraints of the particular need.
Must be effective at listening to understanding and clarifying the concerns and issues raised by co-workers and guests.
Must be able to work with and understand financial information and data and basic arithmetic functions.
JOB RESPONSIBILITIES:
Approach all encounters with guests and employees in a friendly service oriented manner.
Maintain regular attendance in compliance with Aimbridge Hospitality standards as required by scheduling which will vary according to the needs of the hotel.
Maintain high standards of personal appearance and grooming which include wearing the proper uniform and name tag when working (per brand standards).
Comply at all times with Aimbridge Hospitality standards and regulations to encourage safe and efficient hotel operations.
Comply with certification requirements as applicable for position to include: Food Handlers Alcohol Awareness CPR & First Aid.
Assist as necessary in the setup service and breakdown of banquet functions.
Coordinate all banquet related food and beverage requirements with the appropriate department(s).
Recruit hire train and evaluate all Banquet personnel with the assistance of the Food & Beverage Manager.
Maintain up to date details on banquet functions and communicate to supervisors.
Responsible for ongoing training of captains/hourly employees to maintain standards of service and guest service scores.
Respond to guests’ requests as needed.
Prepare banquet checks obtain guest signatures and inform client of payment procedures at the completion of all assigned functions.
Notify the Food & Beverage Manager all materials and equipment that require ordering or need to be replaced.
Requisition liquor etc. for banquet bars.
Responsible for safety sanitation and cleanliness of service areas.
Responsible for loss prevention programs among service employees.
Attend Weekly Food & Beverage Meeting to ensure proper communication between departments.
Participate in required M.O.D. coverage as scheduled.
Attend daily BEO meeting.
Maintain a professional working relationship and promote open lines of communication with managers employees and other departments.
Assist Food & Beverage Manager and Catering Manager with special promotions or changes.
Responsible for control and maintenance of all service equipment. Write service requests as necessary.
Be familiar with the operation of the P.O.S. system.
Correct hazards and notify the General Manager.
Submit order of all supplies (candles note pads pens uniforms) to Food & Beverage Manager for approval and maintain inventory levels.
Handle items for “Lost and Found” according to the standards.
Other duties as requested by General Manager.
Property DetailsOur DoubleTree by Hilton at the Entrance to Universal Orlando, offers modern guest rooms and comforting amenities. Guests can enjoy our signature chocolate chip cookie, and know that this welcoming gift is only a taste of the warm, personal service they will experience.Just steps from Universal Orlando Resort, our hotel is within walking distance of Universal Studios Florida, Universal’s Islands of Adventure, Universal’s Volcano Bay Water Theme Park and Universal CityWalk. We are also a short distance from all of Orlando's popular attractions, like The Mall at Millenia, Premium Outlets Orlando, SeaWorld® Orlando, Walt Disney® World Resorts, Camping World Stadium, Amway Center, home of the Orlando Magic, and Exploria Stadium, home of the Orlando City and Orlando Pride soccer teams.Our full-service hotel features several dining options on property, including a full-service Starbucks® and our Sunshine Café, offering a full breakfast buffet and made to order omelets. From tasty burgers to pizza made with fresh dough, Pizza, Burgers and More satisfies our guest’s all-day cravings. And in the evening, they can enjoy a delicious dinner and drinks at our American Grill and Bar, serving American cuisine.We also offer a 24-hour fitness center, a junior Olympic sized pool, kids splash area, and an oversized whirlpool tub. Our property can host large meetings with 63,000 sq. ft. of flexible meeting space, including 19,624 sq. ft. of exhibit space.Company OverviewAs the global leader in third-party hotel management, our growing portfolio represents over 1,550 hotels in all 50 states and 22 countries, from top international lodging brands to luxury hotels, destination resorts and lifestyle hotels. Our associates around the globe are passionate about serving our guests and driving exceptional results, and thrive in a culture where everyone is inspired to be the best. Join a world of possibility with Aimbridge Hospitality. BenefitsAfter an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:
Now offeringDaily Pay! Ask your Recruiter for more details
Medical, Dental, and Vision Coverage
Short-Term and Long-Term Disability Income
Term Life and AD&D Insurance
Paid Time Off
Employee Assistance Program
401k Retirement Plan
Apply for this position (https://careers-aimbridge.icims.com/jobs/354311/director-banquets/job?mode=apply&apply=yes&iniframe=1&hashed=-1834475008)
Need help finding the right job?We can recommend jobs specifically for you!EEO StatementAimbridge Hospitality provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.PropertyDoubletree OrlandoPosted Date15 hours ago(10/7/2024 6:00 AM)ID2024-354311LocationUS-FL-OrlandoCategoryBanquetsTypeRegularStatusFull-TimeCompany : NameAimbridge Hospitality
Full-time