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RESPONSIBILITIES:Kforce has a client is seeking to hire a Director of E-Commerce Platforms & Operations in Boca Raton, Florida (FL).
Summary:A Director for Platforms and Operations is responsible for owning, maintaining, and enhancing our B2C and B2B online sales platforms. This person will ensure that our platforms can meet the requirements of our tech-forward E-Commerce and digital marketing activities. The person will also be responsible for all new platform implementations and other E-Commerce related development projects including project management, testing, development operations, change management, and deployments. This Director will work closely with the leaders of the other E-Commerce functions including Performance Marketing, Merchandising, and Digital Experience.Responsibilities include: Own and manage our B2C E-Commerce platforms, hosted on Shopify and BigCommerce Collaborate with IT to ensure integrations between E-Commerce systems and other enterprise platforms are functioning properly Project manage all E-Commerce implementations and improvement projects and deliver projects on-time and within budget Lead and facilitate proper development operations and change management processes including requirements documentation, testing, and code reviews Facilitate UAT testing with users from the applicable functional groups Create and manage all reporting needed to manage the E-Commerce businesses Maintain functioning and up-to-date sandbox environments for each platform to support ongoing development efforts Manage the assignment and timely resolution of incoming requests from internal customers via our service desk portal Maintain our payment processing service providers in collaboration with the Finance team Monitor performance of all web platforms and ensure any issues are addressed promptlyREQUIREMENTS: Bachelor's degree, preferably in Data or Platform Management PMP or CSPO certification is a plus 5-7+ years of experience working in eCommerce with Shopify or a similar platform, in the consumer goods industry Strong understanding of E-Commerce best practices related to technology and business Strong hands-on experience configuring and utilizing Shopify and BigCommerce platforms Experience working with and managing integrations between E-Commerce platforms and other enterprise business systems (such as ERP, inventory management, etc.) Experience managing projects involving internal and external resources, including overseas developers Excellent written and verbal communication skills and the ability to effectively present to senior leadership Self-starter and able to solve medium to complex problems Excellent problem solving and analytical skills Strong business, data analysis, and interpretation skills including website analytics and management reporting Maintain a strong understanding of platform capabilities and E-Commerce best practicesThe pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.This job is not eligible for bonuses, incentives or commissions.Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.