Director, Resident Services

OverviewVoted by Newsweek in 2024 as one of America's Greatest Workplaces for Diversity Make Lives Better Including Your Own. If you want to work in an environment where you can become your best possible self, join us! You’ll earn more than a paycheck; you can find opportunities to grow your career through professional development, as well as ongoing programs catered to your overall health and wellness. Full suite of health insurance, life insurance and retirement plans are available and vary by employment status. Additional benefits offered include, but are not limited to:

Tuition Reimbursement

Pet Insurance

Adoption Reimbursement Benefits

Variety of Associate Discounts

This is an incentive based position, which may include bonuses, incentive or commission plans.Veterans, transitioning active duty military personnel, and military spouses are encouraged to apply. Please note, Brookdale is committed to complying with all applicable laws and regulations regarding mandatory COVID-19 vaccination. To support our associates in their journey to become a U.S. citizen, Brookdale offers to advance fees for naturalization (Form N-400) application costs, up to $725, less applicable taxes and withholding, for qualified associates who have been with us for at least a year.ResponsibilitiesAssists residents in identifying appropriate resources in order to maintain their highest level of independence and satisfaction to include problem solving for health, social, and emotional needs and coordinating support services. May be required to supervise other staff positions.

In consultation with the Executive Director, hires, trains, disciplines and terminates departmental associates in accordance with company policies.

Develops, oversees, markets and coordinates community resident services programs.

Implements orientation programs for new associates.

Monitors and oversees any outside care providers working at the community.

Assesses prospective residents for appropriateness of residency.

Coordinates new resident orientation processes to ensure a smooth transition and appropriate socialization activities.

Conducts family conferences to determine the amount of support services required to meet the resident’s needs.

Responds to emergencies, assesses situation, and alerts medical help when necessary.

Addresses and follows up on all resident concerns, incidents, and accident reports in a timely manner.

Contacts family members during times of emergency and other concern issues.

Communicates on a regular basis with health care providers to monitor and assess health conditions, safety issues, and the needs of all residents.

Communicates with other staff members concerning resident changes and building operation issues.

Prepares and monitors compliance with annual budget.

Develops and maintains a positive image with local community. May attend social and civic affairs.

This job description represents an overview of the responsibilities for the above referenced position. It is not intended to represent a comprehensive list of responsibilities. An associate should perform all duties as assigned by his/her supervisor.QualificationsEducation and ExperienceBachelor’s Degree from a four-year college or university; and a minimum of one to two years related experienceand/or training; or equivalent combination of education and experience.Certifications, Licenses, and Other Special RequirementsNoneManagement/Decision MakingApplies existing guidelines and procedures to make varied decisions within a department. Uses sound judgment and experience to solve moderately complex problems based on precedent, example, reasonableness or a combination of these.Knowledge and SkillsPossesses extensive knowledge of a distinct skill or function and a thorough understanding of the organization and work environment. Has working knowledge of a functional discipline. Effective oral and written communication skills. Must have the ability to remain calm in stressful situations, to be flexible, to work well with many interruptions and have skill in multi-tasking.Physical Demands and Working Conditions

Standing

Walking

Sitting

Use hands and fingers to handle or feel

Reach with hands and arms

Talk or hear

Ability to lift: up to 50 pounds

Vision

Requires interaction with co-workers, residents or vendors

Occasional weekend, evening or night work if needed to ensure shift coverage

On-Call on an as needed basis

Possible exposure to communicable diseases and infections

Potential injury from transferring, repositioning, or lifting residents

Exposure to latex

Possible exposure to blood-borne pathogens

Possible exposure to various drugs, chemical, infectious, or biological hazards

Requires Travel: Occasionally

Brookdale is an equal opportunity employer and a drug-free workplace.Salary Range Information$52,630.00 - $65,792.00 / yearJob LocationsUS-FL-Palm Beach GardensCategoryCommunity OperationsSub-CategoryOperations Mgmt/LeadershipPosition Type (Portal Searching)Regular Full-TimeShiftAll ShiftsID2024-242808Location : NameBrookdale Palm Beach GardensLocation : Address11381 Prosperity Farms RoadLocation : LocationUS-FL-Palm Beach GardensWork LocationOn-Site