Director, Technical Solutions

Requires a working people manager that provides leadership and direction to a team responsible for providing support to NA Visa clients for Visa NA Core and Risk Products. Advanced payment processing knowledge is preferred with understanding of the full payment processing cycle.Essential FunctionsLead complex cross-functional client service delivery initiatives and work towards achieving client and key stakeholder satisfaction/acceptance of deliverables.Proactively identify operational opportunities and implement recommendations to increase service quality, optimization and efficiency.  Hands on working and serving as an escalation point for complex issues encountered by team members. Act as a mentor and train team members. Report and promote customer project accomplishments and deliverables to management.  Build and enhance positive working relationships with key Visa Product staff, Technology and internal stakeholders.  Act as liaison for the client, provide problem management, proactive identification of processing efficiencies, service change support and system enhancement support. Coordinate internal resources to accomplish Visa and client objectives and ensure processing system performance standards are met and ensure the client perspective is represented within the organization. Identify and analyze processing issues with client impacts, consistently communicate situational status and resolution, advise on OLA performance both internally and externally and develop improvement plans to address chronic client problems. Support all Visa mandates and provide after-hours support as needed. Collaborate with Product and Readiness teams to identify additional business opportunities. This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.