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Job Purpose:The Documentation Specialist/Technical Writer is responsible for the creation and maintenance of Functional documentation related to the Department’s Identity Administration and Governance (IAG) system, SailPoint IdentityIQ. This individual will be required to work with both the Technical and Functional Teams of the IAG project and is responsible for the development and modification of various functional documents and media. Primary Job Duties/Tasks:The submitted candidate must be able to perform the following duties and/or tasks:1. Translates technical and/or complicated information into clear, concise documents appropriate for various target audiences.2. Interviews subject matter experts and technical staff to collect information, prepare written text, and coordinate layout and material organization.3. Works with the Functional Team, to produce a wide variety of technical and functional publications to support the upcoming SailPoint IdentityIQ deployment.4. Research information such as existing Policies, Procedures, Methods and Practices to identify and draft potential changes to accommodate the new SailPoint IdentityIQ system.About the Candidate:
QualificationsBachelor’s Degree in Journalism, Technical Writing, Business Administration, or other related fields. Or equivalent work experience.Required Experience Typically has 3 to 5 years of business or technical writing experience and working knowledge of multiple software and graphics packages. Job Specific Knowledge, skills and abilitiesThe submitted candidate must be able to apply specific knowledge, skills, and abilities in the following areas:1. Knowledge of translating technical information into functional documentation for training and communicating change to the business offices.2. Knowledge of document templates, such as standardized templates for Departmental Policies, Procedures, and Methods and Practices.3. Must have the skills to gather and analyze technical and product information from various sources to document new or changing product functionality.4. Must have strong organizational and project management skills and excellent writing and editing skills.5. Ability to write, format, edit, review, and proof procedural and technical information for technical and non-technical users.6. Ability to display professionalism in dealing with all levels of management and staff. General Knowledge, skills and abilitiesThe submitted candidate must be able to apply common knowledge, skills, and abilities in the following areas:1. Communication: Have the ability to clearly convey information, in both written and verbal formats, to individuals or groups in a wide variety of settings (i.e.; project team meetings, management presentations, etc.). Must have the ability to effectively listen and process information provided by others.2. Customer Service: Works well with clients and customers (i.e.; business office, public, or other agencies). Able to assess the needs of the customer, provide information or assistance to satisfy expectations or resolve a problem.3. Decision Making: Makes sound, well-informed, and objective decisions.4. Flexibility: Is open to change, new processes (or process improvement), and new information. Has the ability to adapt in response to new information, changing conditions, or unexpected obstacles. Ability to receive and give constructive criticism and maintain effective work relationships with others.5. Interpersonal: Shows friendliness, courtesy, understanding, and politeness to others.6. Leadership: Motivates, encourages, and challenges others. Is able to adapt leadership styles in a variety of situations.7. Problem Solving: Able to identify, evaluate, and use sound judgement to generate and evaluate alternative actions, and make recommendations as accordingly.8. Team Building: Encourages, inspires, and guides others toward accomplishing the common goal.9. Quality Assurance: Knowledge of the ideologies, techniques and tools for quality assurance and control. The ability to put the ideologies, techniques, and tools into practice. About ArnAmy, Inc.:ArnAmy, Inc. is a leading information technology consulting and software development firm in Tallahassee, FL since 2007. ArnAmy has been providing high quality services to clients and prides itself in implementing dependable solutions to ensure client's success. ArnAmy is formed and led by principle centered leaders with Subject Matter Expertise in all disciplines of Information Technology. Company has proven record of 100% successful projects and 100% satisfied clients, and employees. We are inviting bright professionals with integrity and have passion to achieve higher goals to join our award winning (Tallahassee’s BEST in IT Solutions – 2017 &2016) excellent and talented team.ArnAmy, Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability or marital status. Women and Minorities are encouraged to apply.PLEASE SEND RESUMES AND SALARY EXPECTATIONS TO THANK YOU!- ID: #41983671
- State: Florida Tallahassee 32301 Tallahassee USA
- City: Tallahassee
- Salary: $30 - $45
- Job type: Contract
- Showed: 2022-05-31
- Deadline: 2022-07-23
- Category: Et cetera