Documentation Specialist/Technical Writer - SailPoint IIQ

PSR Associates, Inc. is an IT consulting firm specializing in Staffing and Recruiting Services. People. Solutions. Results. Founded in 2003, PSR Associates, Inc. is headquartered in Atlanta, GA, with additional offices in Tampa, FL; Washington, D.C.; Charlotte, NC; Austin, TX; and Irvine, CA. Trusted, connected, experienced and fast, PSR Associates delivers the right talent to help leading companies perform at their best. Documentation Specialist/Technical Writer Position Description We are seeking a Documentation Specialist/Technical Writer to join our team. The selected candidate will work a hybrid schedule consisting of two (2) days each week onsite in Tallahassee, FL and three (3) days each week remotely. Summary The Documentation Specialist/Technical Writer is responsible for the creation and maintenance of Functional documentation related to the Department s Identity Administration and Governance (IAG) system, SailPoint IdentityIQ. This individual will be required to work with both the Technical and Functional Teams of the IAG project and is responsible for the development and modification of various functional documents and media. Education

• Bachelor s Degree in Journalism, Technical Writing, Business Administration, or other related fields. Or equivalent work experience.

• Typically has 3 to 5 years of business or technical writing experience and working knowledge of multiple software and graphics packages.

• Translates technical and/or complicated information into clear, concise documents appropriate for various target audiences.
• Interviews subject matter experts and technical staff to collect information, prepare written text, and coordinate layout and material organization.
• Works with the Functional Team, to produce a wide variety of technical and functional publications to support the upcoming SailPoint IdentityIQ deployment.
• Research information such as existing Policies, Procedures, Methods and Practices to identify and draft potential changes to accommodate the new SailPoint IdentityIQ system.

• Knowledge of translating technical information into functional documentation for training and communicating change to the business offices.
• Knowledge of document templates, such as standardized templates for Departmental Policies, Procedures, and Methods and Practices.
• Must have the skills to gather and analyze technical and product information from various sources to document new or changing product functionality.
• Must have strong organizational and project management skills and excellent writing and editing skills.
• Ability to write, format, edit, review, and proof procedural and technical information for technical and non-technical users.
• Ability to display professionalism in dealing with all levels of management and staff.

• Initiative: Must be able to comprehend assignments, organize workload, and meet deadlines with little direction. Must be able to monitor and analyze situations to determine the next step.
• Communication: Can clearly convey information, in both written and verbal formats, to individuals or groups in a wide variety of settings (i.e., project team meetings, management presentations, etc.). Must have the ability to effectively listen and process information provided by others.
• Customer Service: Works well with clients and customers (i.e., business office, public, or other agencies). Able to assess the needs of the customer, provide information or assistance to satisfy expectations or resolve a problem.
• Decision Making: Makes sound, well-informed, and objective decisions utilizing critical thinking skills and analysis.
• Flexibility: is open to change, new processes (or process improvement), and new information. Can adapt in response to new information, changing conditions, or unexpected obstacles. Ability to receive and give constructive criticism and maintain effective work relationships with others.
• Interpersonal: Shows friendliness, courtesy, understanding, and politeness to others
• Leadership: Motivates, encourages, and challenges others. Can adapt leadership styles in a variety of situations.
• Problem Solving: Able to identify, evaluate, and use sound judgement to generate and evaluate alternative actions, and make recommendations as accordingly.
• Team Building: Encourages, inspires, and guides others toward accomplishing the common goal as an equal member of the team.
• Quality Assurance: Knowledge of the ideologies, techniques and tools for quality assurance and control. The ability to put the ideologies, techniques, and tools into practice.