Eligibility Supervisor - Ses - 60042178

ELIGIBILITY SUPERVISOR - SES - 60042178 Date: Apr 15, 2024 Location: TAMPA, FL, US, 33612 The State Personnel System is an E-Verify employer. For more information click on our E-Verify Website (http://www.dms.myflorida.com/workforceoperations/humanresourcemanagement/forjobapplicants/everify) .Requisition No: 826289 Agency: Children and FamiliesWorking Title: ELIGIBILITY SUPERVISOR - SES - 60042178Pay Plan: SESPosition Number: 60042178 Salary: $1,539.00 - $2,731.48 Bi-Weekly Posting Closing Date: 04/29/2024 Total Compensation Estimator Tool (https://compcalculator.myflorida.com/) EligibilitySupervisor – SESThis is an Internal Agency Opportunity and only qualified candidates currently employed with the Department of Children and Families will be considered. This position is for an Economic Self-Sufficiency Specialist Supervisor – SES. This position is located in Hillsborough County. Teleworking is not an option for SES positions. Some travel will be required. Facility is a tobacco free environment. The bi-weekly salary range for this position is $1,539.00 - $2,731.48. The individual occupying this position is responsible determining initial and ongoing eligibility for social service programs, including reviewing, and analyzing error-prone and complex cases to evaluate the quality and quantity of services, conducting trainings, and monitoring staff as appropriate. EXAMPLES OF WORK PERFORMED:

Supervise ESS Staff

Communicate with, motivate, train and evaluate employees' performance; plan and direct their work.

Review and analyze error-prone and complex cases to evaluate the quality and quantity of services.

Conduct training and mentor staff.

Plan, evaluate, lead and guide staff towards continuous quality improvement.

Lead their team in such a manner that enhances customer service and the goals of the agency. KNOWLEDGE, SKILLS AND ABILITIES:

Excellent people skills.

Knowledge of public assistance program objectives and policies

Knowledge of interviewing techniques.

Knowledge of methods of compiling, organizing, and analyzing data

Knowledge of applicable mainframe systems and software applications

Excellent skills in operating a personal computer

Ability to supervise people

Ability to coordinate the operations and activities of a unit

Ability to interpret and apply complex information concerning policies and procedures related to ESS programs

Ability to develop and deliver public presentations

Ability to investigate complaints

Ability to meet and deal with the public in a variety of situations

Ability to compose documents involving technical information

Ability to interpret and apply regulation materials

Ability to prioritize and meet deadlines

Ability to establish and maintain effective communication

Ability to communicate effectively both orally and in writing

Ability to apply ethical business practices

MINIMUM REQUIREMENTS

Must be a current Florida Department of Children and Families employee, And

Have an Associate degree, or 60 semester or 90 quarter hours of college, plus two years of processing experience in the ESS program as an Economic Self-Sufficiency Specialist I or an Economic Self-Sufficiency Specialist II (Eligibility Specialist I or Eligibility Specialist II.)

Paraprofessional experience in a position where the major responsibility was determining eligibility, conducting interviews, providing counseling, recruiting, billing, or collecting accounts, checking credit, processing insurance policies or claims or providing customer service can be substituted on a year for year basis for the required college education.

Must be willing to travel.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.Nearest Major Market:Tampa