End User Support Analyst job vacancy

Vacancy expired!

This position is remote but will require onsite visits to clients in the Sarasota, Fl. area as needed. The client visit will be approximately 1 day a week if at all.

Excellent Opportunity to move from Support to Engineering.

SummaryThe End User Support will ensure system operation and functionality so that end users can accomplish business tasks. The objective will be to respond to support requests in a timely manner, be the initial reference point for all IT support-related tickets, and ensure the satisfaction of the end-user, among other technical duties.End User Support professionals are expected to display good interpersonal skills as they will interact with colleagues from various departments, executive levels, and customers daily.

IT Technician II Responsibilities:

Provide support of incoming requests to the service desk via telephone, web portal, email to ensure courteous, timely, and effective resolution of end-user issues.
Provisioning and system setup for new hires.
Prioritize incidents and service requests according to defined processes to meet defined SLAs.
Use remote tools and diagnostic utilities to aid in resolving support requests.
Perform hands-on fixes at the desktop level when remote tools are not appropriate, including hardware repairs, delivery of peripherals, or other fixes as determined.
Installing and configuring hardware and software components throughout various network infrastructure devices.
Install antivirus software and ensure virus definitions are up to date.
Server administration via Active Directory, File & Print services, DNS, DHCP.
Perform preventative maintenance, including checking and cleaning of workstations, printers, and peripherals.
Establishing good relationships with all departments and colleagues.
Valid Driver License and ability to drive to customer locations when required.
Ensuring company safety and security standards are met.

IT Technician II Requirements:

College diploma or university degree in the field of Computer Science and/or 3 years equivalent work experience.
Office 365 administration experience.
Experience with desktop and server operating systems including Windows 7, Windows 10, Server 2008, Server 2012, Server 2016, and Mac OS.
Active Directory knowledge is a plus.
Some knowledge and understating of networking devices and appliances.
Kaseya RMM and Autotask PSA Experience a plus
Valid Driver License and ability to drive to customer locations when required.
CompTIA A+ and/or CompTIA Network+ preferred

Benefits/Perks

Flexible Scheduling
Career Advancement Opportunities
Competitive Compensation
People First Culture

ID: #49476639
State: Florida Sarasota-bradenton 34236 Sarasota-bradenton USA
City: Sarasota-bradenton
Salary: $60,000 - $75,000
Job type: Permanent
Showed: 2023-03-15
Deadline: 2023-05-13
Category: Admin/office