End-User Technology Support Specialist

Our investment management client is looking for an End-User Technology Support Specialist. In this role, you will provide white-glove support hardware and software support to the staff, including multiple VIPs and the company founder. This position operates onsite in their Miami Beach office. This company offers a competitive base salary and discretionary bonus based on performance as well as a comprehensive benefits package and other perks. This is an Equal Opportunity Employer.

• Provide direct Technology services in-person and via telephone for customers service to users inside the company
• Act as the primary point of contact for all computer and application concerns
• Identify, escalate, and research systemic issues across multiple users for resolution
• Develop deep relationships with the staff to identify areas of technology assistance
• Assist in technical troubleshooting with subject-matter experts and outside vendors
• Install and configure computer systems and hardware within the office
• Maintain asset management inventories
• Maintain a work log of job tickets and maintenance tasks
• Participate in major incident / crisis management

• 5+ years experience in a similar technology support position, with VIP users, in a customer-service setting
• In-depth knowledge of Microsoft Windows Operating System, Microsoft Office / O365, iOS (iPhone / iPad), and associated tools
• Basic understanding of Active Directory and Domain controllers, Network fundamentals (including DNS & DHCP), MacOS, and Audio-Visual technologies (including Crestron & Zoom)
• Excellent communication skills
• A positive, customer-service-driven outlook
• Strong problem-solving skills
• Ability to prioritize multiple simultaneous tasks
• Must be able to lift 35 pounds, in support of routine hardware delivery & installation
• Occasional travel to New York City and other offsite Miami Beach locations required